<li>Support through bringing the software live and into production
</ul>
- <p><b>Basic implementation service</b> - <b class="h6"><strike>$2950</strike> $2450</b> (Nov/Dec only)<br>
+ <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
Basic implementation service includes six months of support.
<br>
</p>
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
- <b>Legacy data import from BillMax</b> - (est.) <b class="h6">$2950</b><br>
- <b>Legacy data import from Platypus</b> - (est.) <b class="h6">$2950</b><br>
+ <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
- system</b> - (est.) <b class="h6">$3900</b><br>
+ system</b> - (est.) <b class="h6">$4900</b><br>
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.</P>
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
<!-- <li>Offsite backup (optional).-->
<!-- <li>Temporary replacement server available -->
<li>24/7 emergency support via telephone or pager
+ <li>"Rollover" for unused customization hours
<li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
</ul>
+<!--
+<table>
+ <tr>
+ <th>Contract</th>
+ <th>Price</th>
+ <th>Support</th>
+ <th>Customizations</th>
+ <th>Discount on additional work</th>
+ <tr>
+
+ <tr>
+ <td><b>Bronze</b></td>
+ <td><b class="h6">$195/month</b></td>
+ <td>Non-emergency support via email</td>
+ <td>None</td>
+ <td>10%</td>
+ </tr>
+
+ <tr>
+ <td><b>Silver</b></td>
+ <td><b class="h6">$395/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>2.5 hours/month</td>
+ <td>20%</td>
+ </tr>
+
+ <tr>
+ <td><b>Gold</b></td>
+ <td><b class="h6">$800/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>8 hours/month</td>
+ <td>30%</td>
+ </tr>
+
+ <tr>
+ <td><b>Platinum</b></td>
+ <td><b class="h6">$1600/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>20 hours/month</td>
+ <td>40%</td>
+ </tr>
+
+ <tr>
+ <td><b>Diamond</b></td>
+ <td><b class="h6">$3200/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>48 hours/month</td>
+ <td>50%</td>
+ </tr>
+
+ <tr>
+ <td><b>Sapphire</b></td>
+ <td><b class="h6">$6400/month</b></td>
+ <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>100 hours/month</td>
+ <td>50%</td>
+ </tr>
+
+</table>
+-->
+
<p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
<ul class="indented">
<li>Non-emergency support via email
<p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
- <li>3 hours/month of customizations
- <li>20% discount on additional consulting or customization work
+ <li>2.5 hours/month of customizations
+ <li>15% discount on additional consulting or customization work
+ </ul>
+ <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>8 hours/month of customizations
+ <li>25% discount on additional consulting or customization work
</ul>
- <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+ <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>Direct access to all company developers and staff
- <li>10 hours/month of customizations
+ <li>20 hours/month of customizations
<li>30% discount on additional consulting or customization work
</ul>
- <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+ <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>Direct access to all company developers and staff
- <li>24 hours/month of customizations
+ <li>48 hours/month of customizations
<li>40% discount on additional consulting or customization work
</ul>
- <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+ <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
<ul class="indented">
<li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
<li>Direct access to all company developers and staff
- <li>52 hours/month of customizations
+ <li>100 hours/month of customizations
<li>50% discount on additional consulting or customization work
</ul>
</td>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.</p>
+ and support representatives.<br>
+ <br>
+ <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
</td>
</tr>
</table>
projects / www.git / blobdiff