<tr>
<th><!--<B>Services included</B>--></th>
- <th STYLE="background-color: #EDB53B"><B>Bronze</B></th>
+ <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+ <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
<th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
<th STYLE="background-color: #FFEF04"><B>Gold</B></th>
<th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
</tr>
<tr>
+ <th><!--<B>Services included</B>--></th>
+ <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
+ <th>Standard support</th>
+ <th>Most popular support level</th>
+ <th>Large customizations</th>
+ <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
+ <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+ </tr>
+
+ <tr>
<td>Monthly cost</td>
- <td><B>$195</B></td>
+ <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
<td><B>$395</B></td>
<td><B>$800</B></td>
<td><B>$1600</B></td>
- <td><B>$3200</B></td>
- <td><B>$6400</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
</tr>
<tr>
<td>Upgrades</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
</tr>
<tr>
<td>Email support</td>
+ <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
- <td>24/7 emergency support</td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
+ <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
- <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
- <td><span class="smyes">optional</span></td>
- <td><span class="smyes">optional</span></td>
- <td><span class="smyes">optional</span></td>
- <td><span class="smyes">optional</span></td>
- <td><span class="smyes">optional</span></td>
- <td><span class="smyes">optional</span></td>
+ <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
- <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td>24/7 emergency support</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="no">✖</span></td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
<td>Customization hours per month<br>(with "rollover" for unused time)</td>
- <td><span class="no">✖</span></td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
<td><span class="smyes">2½ hours</span></td>
<td><span class="smyes">8 hours</span></td>
<td><span class="smyes">20 hours</span></td>
- <td><span class="smyes">48 hours</span></td>
- <td><span class="smyes">100 hours</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
</tr>
+<!-- we still do this for gold+, just trying to make the feature list more
+ concise
<tr>
<td>Dedicated project manager</td>
<td><span class="no">✖</td>
<td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
</tr>
+-->
<tr>
<td>Direct access to all developers and staff</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
<td><span class="no">✖</td>
<td><span class="no">✖</td>
- <td><span class="no">✖</td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
<td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<tr>
- <td>Lead role in defining product roadmap and architecture</td>
+ <td>Lead role in defining product roadmap</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
<td><span class="no">✖</td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Dedicated senior developer</td>
+ <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
<td><span class="no">✖</td>
<td><span class="no">✖</td>
<td><span class="no">✖</td>
- <td><span class="yes">✔</span></td>
- <td><span class="yes">✔</span></td>
+ <td STYLE="background-color: #F0F0F0"><span class="no">✖</td>
+ <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
</tr>
<!--
<tr>
<td>Discount on additional work<br>(consulting or customizations)</td>
- <td><B>10%</B></td>
+ <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
<td><B>15%</B></td>
<td><B>25%</B></td>
<td><B>30%</B></td>
- <td><B>40%</B></td>
- <td><B>50%</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
+ <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
</tr>
</table>
<tr>
<td align="left" valign="top">
- <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
+ <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
This add-on support service supports High Availability
configurations. It includes support for streaming replication,
hot standby and failover, as well as 24/7 proactive failover
monitoring.
</p>
+ <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
+ This add-on support service includes discount access to the SureTax
+ service, providing a feed of up-to-date taxation data integrated
+ into Freeside for tax calculation.
+ </p>
</td>
</tr>
</table>
projects / www.git / blobdiff