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<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
+ Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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<th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
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- <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+ <td align="left" valign="top">
<p><b>Freeside and RT Installation service</b> - <b class="h6">$2000</b><br>
Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
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+ <td align="left" valign="top">
<p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$750</b><br>
This service include complete installation, configuration, and integration
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<th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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- <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
- <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
- <br><br>
- <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br>
- Non-emergency support via email; 24/7 emergency support via telephone
- or pager.<br>
- <br>
- <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes 3 hours/month of customizations.<br>
- <br>
- <b>Gold</b> - <b class="h6">$750/month</b> - Unlimited email, IM and phone support with customizations<br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes 12 hours/month
- of customizations.<br>
- <br>
- <b>Platinum</b> - <b class="h6">$1500/month</b> - Sponsorship and unlimited support with major customizations<br>
- Unlimited support as above, plus 30 hours/month of customizations.<br>
- </p>
+ <td align="left" valign="top">
+ <p>All support contracts include:</p>
+ <ul class="indented">
+ <li>Quarterly upgrades.
+ <li>Optional offsite backup.
+ <li>Hotfixes for any bugs in the Freeside software itself.
+ <li>24/7 emergency support via telephone or pager.
+ </ul>
+ <p><b>Bronze</b> - <b class="h6">$150/month</b> - Email support and upgrades
+ <ul class="indented">
+ <li>Non-emergency support via email.
+ <li>10% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>2 hours/month of customizations.
+ <li>20% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>12 hours/month of customizations.
+ <li>30% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>28 hours/month of customizations.
+ <li>40% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>60 hours/month of customizations.
+ <li>50% discount on additional consulting or customization work.
+ </ul>
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<th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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- <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+ <td align="left" valign="top">
<p><b>One day on-site training</b> - <b class="h6">$1600</b><br>
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.<br>
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<th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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- <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+ <td align="left" valign="top">
<p>Customizations and extensions to the software are quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
</td>
</td></tr></table>
<br>
-<b>For orders, a quotation or more information, contact <a href="mailto:sales@sisd.com">sales@sisd.com</a> or phone +1 415 462 1624</b>
+<b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
<br><br>
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