%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%# END BPS TAGGED BLOCK }}}
<table>
- <tr>
- <td class="label date created"><&|/l&>Created</&>:</td>
- <td class="value date created"><% $Ticket->CreatedObj->AsString %></td>
+ <tr class="date created">
+ <td class="label"><&|/l&>Created</&>:</td>\
+ <td class="value"><% $Ticket->CreatedObj->AsString %></td>
</tr>
- <tr>
- <td class="label date starts"><&|/l&>Starts</&>:</td>
- <td class="value date starts"><% $Ticket->StartsObj->AsString %></td>
+% $m->callback( %ARGS, CallbackName => 'AfterCreated', TicketObj => $Ticket );
+ <tr class="date starts">
+ <td class="label"><&|/l&>Starts</&>:</td>\
+ <td class="value"><% $Ticket->StartsObj->AsString %></td>
</tr>
- <tr>
- <td class="label date started"><&|/l&>Started</&>:</td>
- <td class="value date started"><% $Ticket->StartedObj->AsString %></td>
+% $m->callback( %ARGS, CallbackName => 'AfterStarts', TicketObj => $Ticket );
+ <tr class="date started">
+ <td class="label"><&|/l&>Started</&>:</td>\
+ <td class="value"><% $Ticket->StartedObj->AsString %></td>
</tr>
- <tr>
- <td class="label date told"><a href="<% RT->Config->Get('WebPath') %>/Ticket/Display.html?id=<% $Ticket->id %>&Action=SetTold"><&|/l&>Last Contact</&></a>:</td>
- <td class="value date told"><% $Ticket->ToldObj->AsString %></td>
+% $m->callback( %ARGS, CallbackName => 'AfterStarted', TicketObj => $Ticket );
+ <tr class="date told">
+ <td class="label"><a href="<% RT->Config->Get('WebPath') %>/Ticket/Display.html?id=<% $Ticket->id %>&Action=SetTold"><&|/l&>Last Contact</&></a>:</td>\
+ <td class="value"><% $Ticket->ToldObj->AsString %></td>
</tr>
- <tr>
- <td class="label date due"><&|/l&>Due</&>:</td>
+% $m->callback( %ARGS, CallbackName => 'AfterTold', TicketObj => $Ticket );
+ <tr class="date due">
+ <td class="label"><&|/l&>Due</&>:</td>\
% my $due = $Ticket->DueObj;
-% if ( $due && $due->Unix > 0 && $due->Diff < 0 ) {
- <td class="value date due"><span class="overdue"><% $due->AsString %></span></td>
+% if ( $due && $due->IsSet && $due->Diff < 0 && $Ticket->QueueObj->IsActiveStatus($Ticket->Status) ) {
+ <td class="value"><span class="overdue"><% $due->AsString %></span></td>
% } else {
- <td class="value date due"><% $due->AsString %></td>
+ <td class="value"><% $due->AsString %></td>
% }
</tr>
- <tr>
- <td class="label date resolved"><&|/l&>Resolved</&>:</td>
- <td class="value date resolved"><% $Ticket->ResolvedObj->AsString %></td>
+% $m->callback( %ARGS, CallbackName => 'AfterDue', TicketObj => $Ticket );
+ <tr class="date resolved">
+ <td class="label"><&|/l&>Resolved</&>:</td>\
+ <td class="value"><% $Ticket->ResolvedObj->AsString %></td>
</tr>
+% $m->callback( %ARGS, CallbackName => 'AfterResolved', TicketObj => $Ticket );
% my $willresolve = $Ticket->WillResolveObj;
% if ( $willresolve && $willresolve->Unix > 0 ) {
<tr>
<td class="value date willresolve"><% $willresolve->AsString %></td>
</tr>
% } # else don't display either of them
- <tr>
- <td class="label date updated"><&|/l&>Updated</&>:</td>
+ <tr class="date updated">
+ <td class="label"><&|/l&>Updated</&>:</td>\
% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $m->scomp('/Elements/ShowUser', User => $Ticket->LastUpdatedByObj)) : loc("Never");
% if ($UpdatedLink) {
- <td class="value date updated"><a href="#lasttrans"><% $UpdatedString |n%></a></td>
+ <td class="value"><a href="<% $UpdatedLink %>"><% $UpdatedString | n %></a></td>
% } else {
- <td class="value date updated"><% $UpdatedString |n%></td>
+ <td class="value"><% $UpdatedString | n %></td>
% }
</tr>
+% $m->callback( %ARGS, CallbackName => 'AfterUpdated', TicketObj => $Ticket );
+ <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Dates', Table => 0 &>
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
</table>
<%ARGS>
$Ticket => undef
$UpdatedLink => 1
</%ARGS>
+<%INIT>
+if ($UpdatedLink and $Ticket) {
+ my $txns = $Ticket->Transactions;
+ $txns->OrderByCols(
+ { FIELD => "Created", ORDER => "DESC" },
+ { FIELD => "id", ORDER => "DESC" },
+ );
+ $txns->RowsPerPage(1);
+
+ if (my $latest = $txns->First) {
+ $UpdatedLink = "#txn-" . $latest->id;
+ } else {
+ undef $UpdatedLink;
+ }
+}
+</%INIT>