use RT::Queues;
my $queues = RT::Queues->new($session{CurrentUser});
-$queues->Limit(FIELD => 'Name', OPERATOR => '=', VALUE => $id);
+$queues->Limit(FIELD => 'Name', OPERATOR => '=', VALUE => $id, CASESENSITIVE => 0 );
if ($queues->Count == 0) {
return (0, "No queue named $id exists.");
}