next;
}
}
-
+
+ #don't show transactions for reminders
+ my $silent = ( !$args{'_RecordTransaction'}
+ || $self->Type eq 'reminder'
+ );
+
my ( $wval, $wmsg ) = $self->_AddLink(
Type => $LINKTYPEMAP{$type}->{'Type'},
$LINKTYPEMAP{$type}->{'Mode'} => $link,
- Silent => !$args{'_RecordTransaction'},
+ Silent => $silent,
'Silent'. ( $LINKTYPEMAP{$type}->{'Mode'} eq 'Base'? 'Target': 'Base' )
=> 1,
);
}
# }}}
+
+ # {{{ Deal with auto-customer association
+
+ #unless we already have (a) customer(s)...
+ unless ( $self->Customers->Count ) {
+
+ #first find any requestors with emails but *without* customer targets
+ my @NoCust_Requestors =
+ grep { $_->EmailAddress && ! $_->Customers->Count }
+ @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
+
+ for my $Requestor (@NoCust_Requestors) {
+
+ #perhaps the stuff in here should be in a User method??
+ my @Customers =
+ &RT::URI::freeside::email_search( email=>$Requestor->EmailAddress );
+
+ foreach my $custnum ( map $_->{'custnum'}, @Customers ) {
+
+ ## false laziness w/RT/Interface/Web_Vendor.pm
+ my @link = ( 'Type' => 'MemberOf',
+ 'Target' => "freeside://freeside/cust_main/$custnum",
+ );
+
+ my( $val, $msg ) = $Requestor->_AddLink(@link);
+ #XXX should do something with $msg# push @non_fatal_errors, $msg;
+
+ }
+
+ }
+
+ #find any requestors with customer targets
+
+ my %cust_target = ();
+
+ my @Requestors =
+ grep { $_->Customers->Count }
+ @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
+
+ foreach my $Requestor ( @Requestors ) {
+ foreach my $cust_link ( @{ $Requestor->Customers->ItemsArrayRef } ) {
+ $cust_target{ $cust_link->Target } = 1;
+ }
+ }
+
+ #and then auto-associate this ticket with those customers
+
+ foreach my $cust_target ( keys %cust_target ) {
+
+ my @link = ( 'Type' => 'MemberOf',
+ #'Target' => "freeside://freeside/cust_main/$custnum",
+ 'Target' => $cust_target,
+ );
+
+ my( $val, $msg ) = $self->_AddLink(@link);
+ push @non_fatal_errors, $msg;
+
+ }
+
+ }
+
+ # }}}
+
# Now that we've created the ticket and set up its metadata, we can actually go and check OwnTicket on the ticket itself.
# This might be different than before in cases where extensions like RTIR are doing clever things with RT's ACL system
if ( $DeferOwner ) {
} else {
$Owner = $DeferOwner;
$self->__Set(Field => 'Owner', Value => $Owner->id);
-
}
$self->OwnerGroup->_AddMember(
PrincipalId => $Owner->PrincipalId,
);
}
- if ( $args{'_RecordTransaction'} ) {
+ #don't make a transaction or fire off any scrips for reminders either
+ if ( $args{'_RecordTransaction'} && $self->Type ne 'reminder' ) {
# {{{ Add a transaction for the create
my ( $Trans, $Msg, $TransObj ) = $self->_NewTransaction(
if ( $self->Id && $Trans ) {
- $TransObj->UpdateCustomFields(ARGSRef => \%args);
+ #$TransObj->UpdateCustomFields(ARGSRef => \%args);
+ $TransObj->UpdateCustomFields(%args);
$RT::Logger->info( "Ticket " . $self->Id . " created in queue '" . $QueueObj->Name . "' by " . $self->CurrentUser->Name );
$ErrStr = $self->loc( "Ticket [_1] created in queue '[_2]'", $self->Id, $QueueObj->Name );
# }}}
+# {{{ sub _Requestors
+
+=head2 _Requestors
+
+Private non-ACLed variant of Reqeustors so that we can look them up for the
+purposes of customer auto-association during create.
+
+=cut
+
+sub _Requestors {
+ my $self = shift;
+
+ my $group = RT::Group->new($RT::SystemUser);
+ $group->LoadTicketRoleGroup(Type => 'Requestor', Ticket => $self->Id);
+ return ($group);
+}
+
+# }}}
+
# {{{ sub Cc
=head2 Cc
NoteType => 'Correspond',
TimeTaken => 0,
CommitScrips => 1,
+ CustomFields => {},
@_
);
TimeTaken => $args{'TimeTaken'},
MIMEObj => $args{'MIMEObj'},
CommitScrips => $args{'CommitScrips'},
+ CustomFields => $args{'CustomFields'},
);
unless ($Trans) {
return $links;
}
+ # without this you will also get RT::User(s) instead of tickets!
+ if ($field == 'Base' and $type == 'MemberOf') {
+ my $rtname = RT->Config->Get('rtname');
+ $links->Limit(
+ FIELD => 'Base',
+ OPERATOR => 'STARTSWITH',
+ VALUE => "fsck.com-rt://$rtname/ticket/",
+ );
+ }
+
# Maybe this ticket is a merge ticket
my $limit_on = 'Local'. $field;
# at least to myself