#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
@_
);
+ my $ticket = RT::Ticket->new($self->CurrentUser);
+ $ticket->Load($self->Ticket);
+ if ( !$ticket->id ) {
+ return ( 0, $self->loc( "Failed to load ticket [_1]", $self->Ticket ) );
+ }
+
+ if ( lc $ticket->Status eq 'deleted' ) {
+ return ( 0, $self->loc("Can't link to a deleted ticket") );
+ }
+
my $reminder = RT::Ticket->new($self->CurrentUser);
my ( $status, $msg ) = $reminder->Create(
Subject => $args{'Subject'},
RefersTo => $self->Ticket,
Type => 'reminder',
Queue => $self->TicketObj->Queue,
+ Status => $self->TicketObj->QueueObj->Lifecycle->ReminderStatusOnOpen,
);
$self->TicketObj->_NewTransaction(
Type => 'AddReminder',