#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
return ( 0, $self->loc( "Failed to load ticket [_1]", $self->Ticket ) );
}
- if ( $ticket->Status eq 'deleted' ) {
+ if ( lc $ticket->Status eq 'deleted' ) {
return ( 0, $self->loc("Can't link to a deleted ticket") );
}
RefersTo => $self->Ticket,
Type => 'reminder',
Queue => $self->TicketObj->Queue,
+ Status => $self->TicketObj->QueueObj->Lifecycle->ReminderStatusOnOpen,
);
$self->TicketObj->_NewTransaction(
Type => 'AddReminder',