-# $Header: /home/cvs/cvsroot/freeside/rt/lib/RT/Interface/Email.pm,v 1.1 2002-08-12 06:17:08 ivan Exp $
-# RT is (c) 1996-2001 Jesse Vincent <jesse@fsck.com>
-
+# BEGIN BPS TAGGED BLOCK {{{
+#
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+# <jesse@bestpractical.com>
+#
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
+#
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+#
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+# General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
package RT::Interface::Email;
use strict;
use Mail::Address;
use MIME::Entity;
+use RT::EmailParser;
+use File::Temp;
BEGIN {
use Exporter ();
use vars qw ($VERSION @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
# set the version for version checking
- $VERSION = do { my @r = (q$Revision: 1.1 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
+ $VERSION = do { my @r = (q$Revision: 1.1.1.5 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
@ISA = qw(Exporter);
# your exported package globals go here,
# as well as any optionally exported functions
- @EXPORT_OK = qw(&CleanEnv
- &LoadConfig
- &DBConnect
- &GetCurrentUser
- &GetMessageContent
- &CheckForLoops
- &CheckForSuspiciousSender
- &CheckForAutoGenerated
- &ParseMIMEEntityFromSTDIN
- &ParseTicketId
- &MailError
- &ParseCcAddressesFromHead
- &ParseSenderAddressFromHead
- &ParseErrorsToAddressFromHead
+ @EXPORT_OK = qw(
+ &CreateUser
+ &GetMessageContent
+ &CheckForLoops
+ &CheckForSuspiciousSender
+ &CheckForAutoGenerated
+ &MailError
+ &ParseCcAddressesFromHead
+ &ParseSenderAddressFromHead
+ &ParseErrorsToAddressFromHead
&ParseAddressFromHeader
+ &Gateway);
-
- &debug);
}
=head1 NAME
- RT::Interface::CLI - helper functions for creating a commandline RT interface
+ RT::Interface::Email - helper functions for parsing email sent to RT
=head1 SYNOPSIS
use lib "!!RT_LIB_PATH!!";
use lib "!!RT_ETC_PATH!!";
- use RT::Interface::Email qw(CleanEnv LoadConfig DBConnect
- );
-
- #Clean out all the nasties from the environment
- CleanEnv();
-
- #Load etc/config.pm and drop privs
- LoadConfig();
-
- #Connect to the database and get RT::SystemUser and RT::Nobody loaded
- DBConnect();
-
-
- #Get the current user all loaded
- my $CurrentUser = GetCurrentUser();
+ use RT::Interface::Email qw(Gateway CreateUser);
=head1 DESCRIPTION
=begin testing
-ok(require RT::TestHarness);
ok(require RT::Interface::Email);
=end testing
=cut
-=head2 CleanEnv
-
-Removes some of the nastiest nasties from the user\'s environment.
-
-=cut
-
-sub CleanEnv {
- $ENV{'PATH'} = '/bin:/usr/bin'; # or whatever you need
- $ENV{'CDPATH'} = '' if defined $ENV{'CDPATH'};
- $ENV{'SHELL'} = '/bin/sh' if defined $ENV{'SHELL'};
- $ENV{'ENV'} = '' if defined $ENV{'ENV'};
- $ENV{'IFS'} = '' if defined $ENV{'IFS'};
-}
-
-
-
-=head2 LoadConfig
-
-Loads RT's config file and then drops setgid privileges.
-
-=cut
-
-sub LoadConfig {
-
- #This drags in RT's config.pm
- use config;
-
-}
-
-
-
-=head2 DBConnect
-
- Calls RT::Init, which creates a database connection and then creates $RT::Nobody
- and $RT::SystemUser
-
-=cut
-
-
-sub DBConnect {
- use RT;
- RT::Init();
-}
-
-
-
-# {{{ sub debug
-
-sub debug {
- my $val = shift;
- my ($debug);
- if ($val) {
- $RT::Logger->debug($val."\n");
- if ($debug) {
- print STDERR "$val\n";
- }
- }
- if ($debug) {
- return(1);
- }
-}
-
-# }}}
-
-
# {{{ sub CheckForLoops
sub CheckForLoops {
my ($From, $junk) = ParseSenderAddressFromHead($head);
- if (($From =~ /^mailer-daemon/i) or
- ($From =~ /^postmaster/i)){
+ if (($From =~ /^mailer-daemon\@/i) or
+ ($From =~ /^postmaster\@/i)){
return (1);
}
if ($Precedence =~ /^(bulk|junk)/i) {
return (1);
}
- else {
- return (0);
+
+ # First Class mailer uses this as a clue.
+ my $FCJunk = $head->get("X-FC-Machinegenerated") || "";
+ if ($FCJunk =~ /^true/i) {
+ return (1);
}
+
+ return (0);
}
# }}}
-# {{{ sub ParseMIMEEntityFromSTDIN
-
-sub ParseMIMEEntityFromSTDIN {
+# {{{ IsRTAddress
- # Create a new parser object:
-
- my $parser = new MIME::Parser;
-
- # {{{ Config $parser to store large attacments in temp dir
-
- ## TODO: Does it make sense storing to disk at all? After all, we
- ## need to put each msg as an in-core scalar before saving it to
- ## the database, don't we?
+=head2 IsRTAddress ADDRESS
- ## At the same time, we should make sure that we nuke attachments
- ## Over max size and return them
+Takes a single parameter, an email address.
+Returns true if that address matches the $RTAddressRegexp.
+Returns false, otherwise.
- ## TODO: Remove the temp dir when we don't need it any more.
+=cut
- my $AttachmentDir = File::Temp::tempdir (TMPDIR => 1, CLEANUP => 1);
-
- # Set up output directory for files:
- $parser->output_dir("$AttachmentDir");
-
- #If someone includes a message, don't extract it
- $parser->extract_nested_messages(0);
+sub IsRTAddress {
+ my $address = shift || '';
-
- # Set up the prefix for files with auto-generated names:
- $parser->output_prefix("part");
+ # Example: the following rule would tell RT not to Cc
+ # "tickets@noc.example.com"
+ if ( defined($RT::RTAddressRegexp) &&
+ $address =~ /$RT::RTAddressRegexp/ ) {
+ return(1);
+ } else {
+ return (undef);
+ }
+}
- # If content length is <= 20000 bytes, store each msg as in-core scalar;
- # Else, write to a disk file (the default action):
-
- $parser->output_to_core(20000);
+# }}}
- # }}} (temporary directory)
+# {{{ CullRTAddresses
- #Ok. now that we're set up, let's get the stdin.
- my $entity;
- unless ($entity = $parser->read(\*STDIN)) {
- die "couldn't parse MIME stream";
- }
- #Now we've got a parsed mime object.
-
- # Get the head, a MIME::Head:
- my $head = $entity->head;
-
+=head2 CullRTAddresses ARRAY
- # Unfold headers that are have embedded newlines
- $head->unfold;
-
- # TODO - information about the charset is lost here!
- $head->decode;
+Takes a single argument, an array of email addresses.
+Returns the same array with any IsRTAddress()es weeded out.
- return ($entity, $head);
+=cut
+sub CullRTAddresses {
+ return (grep { IsRTAddress($_) } @_);
}
-# }}}
-
-# {{{ sub ParseTicketId
-sub ParseTicketId {
- my $Subject = shift;
- my ($Id);
-
- if ($Subject =~ s/\[$RT::rtname \#(\d+)\]//i) {
- $Id = $1;
- $RT::Logger->debug("Found a ticket ID. It's $Id");
- return($Id);
- }
- else {
- return(undef);
- }
-}
# }}}
# {{{ sub MailError
Subject => 'There has been an error',
Explanation => 'Unexplained error',
MIMEObj => undef,
+ Attach => undef,
LogLevel => 'crit',
@_);
Bcc => $args{'Bcc'},
To => $args{'To'},
Subject => $args{'Subject'},
+ Precedence => 'bulk',
'X-RT-Loop-Prevention' => $RT::rtname,
);
if ($mimeobj) {
$mimeobj->sync_headers();
$entity->add_part($mimeobj);
- }
+ }
+
+ if ($args{'Attach'}) {
+ $entity->attach(Data => $args{'Attach'}, Type => 'message/rfc822');
+
+ }
if ($RT::MailCommand eq 'sendmailpipe') {
open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
close(MAIL);
}
else {
- $entity->send($RT::MailCommand, $RT::MailParams);
+ $entity->send($RT::MailCommand, $RT::MailParams);
}
}
# }}}
-# {{{ sub GetCurrentUser
-
-sub GetCurrentUser {
- my $head = shift;
- my $entity = shift;
- my $ErrorsTo = shift;
+# {{{ Create User
- my %UserInfo = ();
+sub CreateUser {
+ my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
+ my $NewUser = RT::User->new($RT::SystemUser);
- #Suck the address of the sender out of the header
- my ($Address, $Name) = ParseSenderAddressFromHead($head);
+ my ($Val, $Message) =
+ $NewUser->Create(Name => ($Username || $Address),
+ EmailAddress => $Address,
+ RealName => $Name,
+ Password => undef,
+ Privileged => 0,
+ Comments => 'Autocreated on ticket submission'
+ );
- #This will apply local address canonicalization rules
- $Address = RT::CanonicalizeAddress($Address);
-
- #If desired, synchronize with an external database
-
- my $UserFoundInExternalDatabase = 0;
-
- # Username is the 'Name' attribute of the user that RT uses for things
- # like authentication
- my $Username = undef;
- if ($RT::LookupSenderInExternalDatabase) {
- ($UserFoundInExternalDatabase, %UserInfo) =
- RT::LookupExternalUserInfo($Address, $Name);
-
- $Address = $UserInfo{'EmailAddress'};
- $Username = $UserInfo{'Name'};
+ unless ($Val) {
+
+ # Deal with the race condition of two account creations at once
+ #
+ if ($Username) {
+ $NewUser->LoadByName($Username);
+ }
+
+ unless ($NewUser->Id) {
+ $NewUser->LoadByEmail($Address);
+ }
+
+ unless ($NewUser->Id) {
+ MailError( To => $ErrorsTo,
+ Subject => "User could not be created",
+ Explanation => "User creation failed in mailgateway: $Message",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
+ }
}
-
- my $CurrentUser = RT::CurrentUser->new();
-
- # First try looking up by a username, if we got one from the external
- # db lookup. Next, try looking up by email address. Failing that,
- # try looking up by users who have this user's email address as their
- # username.
-
- if ($Username) {
- $CurrentUser->LoadByName($Username);
- }
-
- unless ($CurrentUser->Id) {
- $CurrentUser->LoadByEmail($Address);
- }
- #If we can't get it by email address, try by name.
- unless ($CurrentUser->Id) {
- $CurrentUser->LoadByName($Address);
- }
-
-
- unless ($CurrentUser->Id) {
- #If we couldn't load a user, determine whether to create a user
-
- # {{{ If we require an incoming address to be found in the external
- # user database, reject the incoming message appropriately
- if ( $RT::LookupSenderInExternalDatabase &&
- $RT::SenderMustExistInExternalDatabase &&
- !$UserFoundInExternalDatabase) {
-
- my $Message = "Sender's email address was not found in the user database.";
-
- # {{{ This code useful only if you've defined an AutoRejectRequest template
-
- require RT::Template;
- my $template = new RT::Template($RT::Nobody);
- $template->Load('AutoRejectRequest');
- $Message = $template->Content || $Message;
-
- # }}}
-
- MailError( To => $ErrorsTo,
- Subject => "Ticket Creation failed: user could not be created",
- Explanation => $Message,
- MIMEObj => $entity,
- LogLevel => 'notice'
- );
-
- return($CurrentUser);
-
- }
- # }}}
-
- else {
- my $NewUser = RT::User->new($RT::SystemUser);
-
- my ($Val, $Message) =
- $NewUser->Create(Name => ($Username || $Address),
- EmailAddress => $Address,
- RealName => "$Name",
- Password => undef,
- Privileged => 0,
- Comments => 'Autocreated on ticket submission'
- );
-
- unless ($Val) {
-
- # Deal with the race condition of two account creations at once
- #
- if ($Username) {
- $NewUser->LoadByName($Username);
- }
-
- unless ($NewUser->Id) {
- $NewUser->LoadByEmail($Address);
- }
-
- unless ($NewUser->Id) {
- MailError( To => $ErrorsTo,
- Subject => "User could not be created",
- Explanation => "User creation failed in mailgateway: $Message",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
- }
- }
- }
-
- #Load the new user object
- $CurrentUser->LoadByEmail($Address);
-
- unless ($CurrentUser->id) {
- $RT::Logger->warning("Couldn't load user '$Address'.". "giving up");
- MailError( To => $ErrorsTo,
- Subject => "User could not be loaded",
- Explanation => "User '$Address' could not be loaded in the mail gateway",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
-
- }
+ #Load the new user object
+ my $CurrentUser = RT::CurrentUser->new();
+ $CurrentUser->LoadByEmail($Address);
+
+ unless ($CurrentUser->id) {
+ $RT::Logger->warning("Couldn't load user '$Address'.". "giving up");
+ MailError( To => $ErrorsTo,
+ Subject => "User could not be loaded",
+ Explanation => "User '$Address' could not be loaded in the mail gateway",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
-
- return ($CurrentUser);
-
+
+ return $CurrentUser;
}
# }}}
foreach my $AddrObj (@ToObjs, @CcObjs) {
my $Address = $AddrObj->address;
- $Address = RT::CanonicalizeAddress($Address);
- next if ($args{'CurrentUser'}->EmailAddress =~ /^$Address$/i);
- next if ($args{'QueueObj'}->CorrespondAddress =~ /^$Address$/i);
- next if ($args{'QueueObj'}->CommentAddress =~ /^$Address$/i);
- next if (RT::IsRTAddress($Address));
+ $Address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress($Address);
+ next if ($args{'CurrentUser'}->EmailAddress =~ /^\Q$Address\E$/i);
+ next if ($args{'QueueObj'}->CorrespondAddress =~ /^\Q$Address\E$/i);
+ next if ($args{'QueueObj'}->CommentAddress =~ /^\Q$Address\E$/i);
+ next if (RT::EmailParser->IsRTAddress($Address));
push (@Addresses, $Address);
}
sub ParseAddressFromHeader{
my $Addr = shift;
+ # Perl 5.8.0 breaks when doing regex matches on utf8
+ Encode::_utf8_off($Addr) if $] == 5.008;
my @Addresses = Mail::Address->parse($Addr);
my $AddrObj = $Addresses[0];
}
my $Name = ($AddrObj->phrase || $AddrObj->comment || $AddrObj->address);
-
-
+
#Lets take the from and load a user object.
my $Address = $AddrObj->address;
}
# }}}
+# {{{ sub ParseTicketId
+
+
+sub ParseTicketId {
+ my $Subject = shift;
+ my $id;
+
+ my $test_name = $RT::EmailSubjectTagRegex || qr/\Q$RT::rtname\E/;
+
+ if ( $Subject =~ s/\[$test_name\s+\#(\d+)\s*\]//i ) {
+ my $id = $1;
+ $RT::Logger->debug("Found a ticket ID. It's $id");
+ return ($id);
+ }
+ else {
+ return (undef);
+ }
+}
+
+# }}}
+
+
+=head2 Gateway ARGSREF
+
+
+Takes parameters:
+
+ action
+ queue
+ message
+
+
+This performs all the "guts" of the mail rt-mailgate program, and is
+designed to be called from the web interface with a message, user
+object, and so on.
+
+Can also take an optional 'ticket' parameter; this ticket id overrides
+any ticket id found in the subject.
+
+Returns:
+
+ An array of:
+
+ (status code, message, optional ticket object)
+
+ status code is a numeric value.
+
+ for temporary failures, the status code should be -75
+
+ for permanent failures which are handled by RT, the status code
+ should be 0
+
+ for succces, the status code should be 1
+
+
+
+=cut
+
+sub Gateway {
+ my $argsref = shift;
+
+ my %args = %$argsref;
+
+ # Set some reasonable defaults
+ $args{'action'} ||= 'correspond';
+ $args{'queue'} ||= '1';
+
+ # Validate the action
+ my ($status, @actions) = IsCorrectAction( $args{'action'} );
+ unless ( $status ) {
+
+ # Can't safely loc this. What object do we loc around?
+ $RT::Logger->crit("Mail gateway called with an invalid action paramenter '".$actions[0]."' for queue '".$args{'queue'}."'");
+
+ return ( -75, "Invalid 'action' parameter", undef );
+ }
+
+ my $parser = RT::EmailParser->new();
+
+ $parser->SmartParseMIMEEntityFromScalar( Message => $args{'message'});
+
+ if (!$parser->Entity()) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: Unparseable message",
+ Explanation => "RT couldn't process the message below",
+ Attach => $args{'message'}
+ );
+
+ return(0,"Failed to parse this message. Something is likely badly wrong with the message");
+ }
+
+ my $Message = $parser->Entity();
+ my $head = $Message->head;
+
+ my ( $CurrentUser, $AuthStat, $error );
+
+ # Initalize AuthStat so comparisons work correctly
+ $AuthStat = -9999999;
+
+ my $ErrorsTo = ParseErrorsToAddressFromHead($head);
+
+ my $MessageId = $head->get('Message-ID')
+ || "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
+
+ #Pull apart the subject line
+ my $Subject = $head->get('Subject') || '';
+ chomp $Subject;
+
+ $args{'ticket'} ||= ParseTicketId($Subject);
+
+ my $SystemTicket;
+ my $Right = 'CreateTicket';
+ if ( $args{'ticket'} ) {
+ $SystemTicket = RT::Ticket->new($RT::SystemUser);
+ $SystemTicket->Load( $args{'ticket'} );
+ # if there's an existing ticket, this must be a reply
+ $Right = 'ReplyToTicket';
+ }
+
+ #Set up a queue object
+ my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
+ $SystemQueueObj->Load( $args{'queue'} );
+
+ # We can safely have no queue of we have a known-good ticket
+ unless ( $args{'ticket'} || $SystemQueueObj->id ) {
+ return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
+ }
+
+ # Authentication Level
+ # -1 - Get out. this user has been explicitly declined
+ # 0 - User may not do anything (Not used at the moment)
+ # 1 - Normal user
+ # 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
+
+ push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+
+ # Since this needs loading, no matter what
+
+ foreach (@RT::MailPlugins) {
+ my $Code;
+ my $NewAuthStat;
+ if ( ref($_) eq "CODE" ) {
+ $Code = $_;
+ }
+ else {
+ $_ = "RT::Interface::Email::".$_ unless $_ =~ /^RT::Interface::Email::/;
+ eval "require $_;";
+ if ($@) {
+ $RT::Logger->crit("Couldn't load module '$_': $@");
+ next;
+ }
+ no strict 'refs';
+ if ( !defined( $Code = *{ $_ . "::GetCurrentUser" }{CODE} ) ) {
+ $RT::Logger->crit("No GetCurrentUser code found in $_ module");
+ next;
+ }
+ }
+
+ foreach my $action ( @actions ) {
+
+ ( $CurrentUser, $NewAuthStat ) = $Code->(
+ Message => $Message,
+ RawMessageRef => \$args{'message'},
+ CurrentUser => $CurrentUser,
+ AuthLevel => $AuthStat,
+ Action => $action,
+ Ticket => $SystemTicket,
+ Queue => $SystemQueueObj
+ );
+
+
+ # If a module returns a "-1" then we discard the ticket, so.
+ $AuthStat = -1 if $NewAuthStat == -1;
+
+ # You get the highest level of authentication you were assigned.
+ $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
+
+ last if $AuthStat == -1;
+ }
+
+ last if $AuthStat == -1;
+ }
+
+ # {{{ If authentication fails and no new user was created, get out.
+ if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
+
+ # If the plugins refused to create one, they lose.
+ unless ( $AuthStat == -1 ) {
+
+ # Notify the RT Admin of the failure.
+ # XXX Should this be configurable?
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for this email ($ErrorsTo).
+
+You might need to grant 'Everyone' the right '$Right' for the
+queue @{[$args{'queue'}]}.
+
+EOT
+ MIMEObj => $Message,
+ LogLevel => 'error'
+ );
+
+ # Also notify the requestor that his request has been dropped.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for your email.
+
+EOT
+ MIMEObj => $Message,
+ LogLevel => 'error'
+ );
+ }
+ return ( 0, "Could not load a valid user", undef );
+ }
+
+ # }}}
+
+ # {{{ Lets check for mail loops of various sorts.
+ my $IsAutoGenerated = CheckForAutoGenerated($head);
+
+ my $IsSuspiciousSender = CheckForSuspiciousSender($head);
+
+ my $IsALoop = CheckForLoops($head);
+
+ my $SquelchReplies = 0;
+
+ #If the message is autogenerated, we need to know, so we can not
+ # send mail to the sender
+ if ( $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
+ $SquelchReplies = 1;
+ $ErrorsTo = $RT::OwnerEmail;
+ }
+
+ # }}}
+
+ # {{{ Drop it if it's disallowed
+ if ( $AuthStat == 0 ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Permission Denied",
+ Explanation => "You do not have permission to communicate with RT",
+ MIMEObj => $Message
+ );
+ }
+
+ # }}}
+ # {{{ Warn someone if it's a loop
+
+ # Warn someone if it's a loop, before we drop it on the ground
+ if ($IsALoop) {
+ $RT::Logger->crit("RT Recieved mail ($MessageId) from itself.");
+
+ #Should we mail it to RTOwner?
+ if ($RT::LoopsToRTOwner) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT thinks this message may be a bounce",
+ MIMEObj => $Message
+ );
+ }
+
+ #Do we actually want to store it?
+ return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
+ }
+
+ # }}}
+
+ # {{{ Squelch replies if necessary
+ # Don't let the user stuff the RT-Squelch-Replies-To header.
+ if ( $head->get('RT-Squelch-Replies-To') ) {
+ $head->add(
+ 'RT-Relocated-Squelch-Replies-To',
+ $head->get('RT-Squelch-Replies-To')
+ );
+ $head->delete('RT-Squelch-Replies-To');
+ }
+
+ if ($SquelchReplies) {
+
+ # Squelch replies to the sender, and also leave a clue to
+ # allow us to squelch ALL outbound messages. This way we
+ # can punt the logic of "what to do when we get a bounce"
+ # to the scrip. We might want to notify nobody. Or just
+ # the RT Owner. Or maybe all Privileged watchers.
+ my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
+ $head->add( 'RT-Squelch-Replies-To', $Sender );
+ $head->add( 'RT-DetectedAutoGenerated', 'true' );
+ }
+
+ # }}}
+
+ my $Ticket = RT::Ticket->new($CurrentUser);
+
+ # {{{ If we don't have a ticket Id, we're creating a new ticket
+ if ( (!$SystemTicket || !$SystemTicket->Id) &&
+ grep /^(comment|correspond)$/, @actions ) {
+
+ # {{{ Create a new ticket
+
+ my @Cc;
+ my @Requestors = ( $CurrentUser->id );
+
+ if ($RT::ParseNewMessageForTicketCcs) {
+ @Cc = ParseCcAddressesFromHead(
+ Head => $head,
+ CurrentUser => $CurrentUser,
+ QueueObj => $SystemQueueObj
+ );
+ }
+
+ my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
+ Queue => $SystemQueueObj->Id,
+ Subject => $Subject,
+ Requestor => \@Requestors,
+ Cc => \@Cc,
+ MIMEObj => $Message
+ );
+ if ( $id == 0 ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket creation failed",
+ Explanation => $ErrStr,
+ MIMEObj => $Message
+ );
+ $RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
+ return ( 0, "Ticket creation failed", $Ticket );
+ }
+ # strip comments&corresponds from the actions we don't need record twice
+ @actions = grep !/^(comment|correspond)$/, @actions;
+ $args{'ticket'} = $id;
+
+ # }}}
+ }
+
+ $Ticket->Load( $args{'ticket'} );
+ unless ( $Ticket->Id ) {
+ my $message = "Could not find a ticket with id " . $args{'ticket'};
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $message,
+ MIMEObj => $Message
+ );
+
+ return ( 0, $message );
+ }
+
+ # }}}
+ foreach my $action( @actions ) {
+ # If the action is comment, add a comment.
+ if ( $action =~ /^(comment|correspond)$/i ) {
+ my ( $status, $msg );
+ if ( $action =~ /^correspond$/i ) {
+ ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
+ }
+ else {
+ ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
+ }
+ unless ($status) {
+
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Message not recorded", $Ticket );
+ }
+ }
+ elsif ($RT::UnsafeEmailCommands && $action =~ /^take$/i ) {
+ my ( $status, $msg ) = $Ticket->SetOwner( $CurrentUser->id );
+ unless ($status) {
+
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket not taken",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Ticket not taken", $Ticket );
+ }
+ }
+ elsif ( $RT::UnsafeEmailCommands && $action =~ /^resolve$/i ) {
+ my ( $status, $msg ) = $Ticket->SetStatus( 'resolved' );
+ unless ($status) {
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket not resolved",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Ticket not resolved", $Ticket );
+ }
+ }
+
+ else {
+
+ #Return mail to the sender with an error
+ MailError(
+ To => $ErrorsTo,
+ Subject => "RT Configuration error",
+ Explanation => "'"
+ . $args{'action'}
+ . "' not a recognized action."
+ . " Your RT administrator has misconfigured "
+ . "the mail aliases which invoke RT",
+ MIMEObj => $Message
+ );
+ $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
+ return (
+ -75,
+ "Configuration error: "
+ . $args{'action'}
+ . " not a recognized action",
+ $Ticket
+ );
+
+ }
+ }
+
+ return ( 1, "Success", $Ticket );
+}
+
+sub IsCorrectAction
+{
+ my $action = shift;
+ my @actions = split /-/, $action;
+ foreach ( @actions ) {
+ return (0, $_) unless /^(?:comment|correspond|take|resolve)$/;
+ }
+ return (1, @actions);
+}
+
+
+eval "require RT::Interface::Email_Vendor";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm});
+eval "require RT::Interface::Email_Local";
+die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm});
1;
projects / freeside.git / blobdiff