#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2017 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
=head1 CONFIGURATION
Initial and Final priorities are controlled by queue's options
-and can be defined using the web UI via Configuration tab. This
+and can be defined using the web UI via Admin tab. This
action should handle correctly situations when initial priority
is greater than final.
use warnings;
use base qw(RT::Action);
-our $VERSION = '0.06';
-
#Do what we need to do and send it out.
#What does this type of Action does
my $ticket = $self->TicketObj;
- my $due = $ticket->DueObj->Unix;
- unless ( $due > 0 ) {
+ unless ( $ticket->DueObj->IsSet ) {
$RT::Logger->debug('Due is not set. Not escalating.');
return 1;
}
# now we know we have a due date. for every day that passes,
# increment priority according to the formula
- my $starts = $ticket->StartsObj->Unix;
- $starts = $ticket->CreatedObj->Unix unless $starts > 0;
- my $now = time;
+ my $starts = $ticket->StartsObj->IsSet ? $ticket->StartsObj->Unix : $ticket->CreatedObj->Unix;
+ my $now = time;
# do nothing if we didn't reach starts or created date
if ( $starts > $now ) {
return 1;
}
+ my $due = $ticket->DueObj->Unix;
$due = $starts + 1 if $due <= $starts; # +1 to avoid div by zero
my $percent_complete = ($now-$starts)/($due - $starts);
my $new_priority = int($percent_complete * $priority_range) + ($ticket->InitialPriority || 0);
- $new_priority = $ticket->FinalPriority if $new_priority > $ticket->FinalPriority;
+ $new_priority = $ticket->FinalPriority if $new_priority > $ticket->FinalPriority;
$self->{'new_priority'} = $new_priority;
return 1;