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-#
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# COPYRIGHT:
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-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
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# General Public License for more details.
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+
package RT::Action::CreateTickets;
-require RT::Action::Generic;
+use base 'RT::Action';
use strict;
use warnings;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
use MIME::Entity;
such sections absolutely can not span a ===Create-Ticket boundary.
After each ticket is created, it's stuffed into a hash called %Tickets
-so as to be available during the creation of other tickets during the same
-ScripAction. The hash is prepopulated with the ticket which triggered the
-ScripAction as $Tickets{'TOP'}; you can also access that ticket using the
-shorthand TOP.
+so as to be available during the creation of other tickets during the
+same ScripAction, using the key 'create-identifier', where
+C<identifier> is the id you put after C<===Create-Ticket:>. The hash
+is prepopulated with the ticket which triggered the ScripAction as
+$Tickets{'TOP'}; you can also access that ticket using the shorthand
+TOP.
A simple example:
# of which the creator of this ticket is a member
my $name = "HR";
- my $groups = RT::Groups->new($RT::SystemUser);
+ my $groups = RT::Groups->new(RT->SystemUser);
$groups->LimitToUserDefinedGroups();
$groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => "$name");
$groups->WithMember($TransactionObj->CreatorObj->Id);
my $groupid = $groups->First->Id;
- my $adminccs = RT::Users->new($RT::SystemUser);
+ my $adminccs = RT::Users->new(RT->SystemUser);
$adminccs->WhoHaveRight(
Right => "AdminGroup",
Object =>$groups->First,
ENDOFCONTENT
===Create-Ticket: two
Subject: Manager approval
+ Type: approval
Depended-On-By: TOP
- Refers-On: {$Tickets{"approval"}->Id}
+ Refers-To: {$Tickets{"create-approval"}->Id}
Queue: ___Approvals
Content-Type: text/plain
Content:
+ Requestor => Email address
+ Cc => Email address
+ AdminCc => Email address
+ + RequestorGroup => Group name
+ + CcGroup => Group name
+ + AdminCcGroup => Group name
TimeWorked =>
TimeEstimated =>
TimeLeft =>
Fields marked with a ! are postponed to be processed after all
tickets in the same actions are created. Except for 'Status', those
field can also take a ticket name within the same action (i.e.
-the identifiers after ==Create-Ticket), instead of raw Ticket ID
+the identifiers after ===Create-Ticket), instead of raw Ticket ID
numbers.
When parsed, field names are converted to lowercase and have -s stripped.
be treated as the same thing.
-=begin testing
-
-ok (require RT::Action::CreateTickets);
-use_ok(RT::Scrip);
-use_ok(RT::Template);
-use_ok(RT::ScripAction);
-use_ok(RT::ScripCondition);
-use_ok(RT::Ticket);
-
-my $approvalsq = RT::Queue->new($RT::SystemUser);
-$approvalsq->Create(Name => 'Approvals');
-ok ($approvalsq->Id, "Created Approvals test queue");
-
-
-my $approvals =
-'===Create-Ticket: approval
-Queue: ___Approvals
-Type: approval
-AdminCc: {join ("\nAdminCc: ",@admins) }
-Depended-On-By: {$Tickets{"TOP"}->Id}
-Refers-To: TOP
-Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
-Due: {time + 86400}
-Content-Type: text/plain
-Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: {$Tickets{"TOP"}->Subject}
-Blah
-Blah
-ENDOFCONTENT
-===Create-Ticket: two
-Subject: Manager approval.
-Depended-On-By: approval
-Queue: ___Approvals
-Content-Type: text/plain
-Content:
-Your minion approved ticket {$Tickets{"TOP"}->Id}. you ok with that?
-ENDOFCONTENT
-';
-
-ok ($approvals =~ /Content/, "Read in the approvals template");
-
-my $apptemp = RT::Template->new($RT::SystemUser);
-$apptemp->Create( Content => $approvals, Name => "Approvals", Queue => "0");
-
-ok ($apptemp->Id);
-
-my $q = RT::Queue->new($RT::SystemUser);
-$q->Create(Name => 'WorkflowTest');
-ok ($q->Id, "Created workflow test queue");
-
-my $scrip = RT::Scrip->new($RT::SystemUser);
-my ($sval, $smsg) =$scrip->Create( ScripCondition => 'On Transaction',
- ScripAction => 'Create Tickets',
- Template => 'Approvals',
- Queue => $q->Id);
-ok ($sval, $smsg);
-ok ($scrip->Id, "Created the scrip");
-ok ($scrip->TemplateObj->Id, "Created the scrip template");
-ok ($scrip->ConditionObj->Id, "Created the scrip condition");
-ok ($scrip->ActionObj->Id, "Created the scrip action");
-
-my $t = RT::Ticket->new($RT::SystemUser);
-my($tid, $ttrans, $tmsg) = $t->Create(Subject => "Sample workflow test",
- Owner => "root",
- Queue => $q->Id);
-
-ok ($tid,$tmsg);
-
-my $deps = $t->DependsOn;
-is ($deps->Count, 1, "The ticket we created depends on one other ticket");
-my $dependson= $deps->First->TargetObj;
-ok ($dependson->Id, "It depends on a real ticket");
-unlike ($dependson->Subject, qr/{/, "The subject doesn't have braces in it. that means we're interpreting expressions");
-is ($t->ReferredToBy->Count,1, "It's only referred to by one other ticket");
-is ($t->ReferredToBy->First->BaseObj->Id,$t->DependsOn->First->TargetObj->Id, "The same ticket that depends on it refers to it.");
-use RT::Action::CreateTickets;
-my $action = RT::Action::CreateTickets->new( CurrentUser => $RT::SystemUser);;
-
-# comma-delimited templates
-my $commas = <<"EOF";
-id,Queue,Subject,Owner,Content
-ticket1,General,"foo, bar",root,blah
-ticket2,General,foo bar,root,blah
-ticket3,General,foo' bar,root,blah'boo
-ticket4,General,foo' bar,,blah'boo
-EOF
-
-
-# Comma delimited templates with missing data
-my $sparse_commas = <<"EOF";
-id,Queue,Subject,Owner,Requestor
-ticket14,General,,,bobby
-ticket15,General,,,tommy
-ticket16,General,,suzie,tommy
-ticket17,General,Foo "bar" baz,suzie,tommy
-ticket18,General,'Foo "bar" baz',suzie,tommy
-ticket19,General,'Foo bar' baz,suzie,tommy
-EOF
-
-
-# tab-delimited templates
-my $tabs = <<"EOF";
-id\tQueue\tSubject\tOwner\tContent
-ticket10\tGeneral\t"foo' bar"\troot\tblah'
-ticket11\tGeneral\tfoo, bar\troot\tblah
-ticket12\tGeneral\tfoo' bar\troot\tblah'boo
-ticket13\tGeneral\tfoo' bar\t\tblah'boo
-EOF
-
-my %expected;
-
-$expected{ticket1} = <<EOF;
-Queue: General
-Subject: foo, bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket2} = <<EOF;
-Queue: General
-Subject: foo bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket3} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket4} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner:
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket10} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'
-ENDOFCONTENT
-EOF
-
-$expected{ticket11} = <<EOF;
-Queue: General
-Subject: foo, bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket12} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket13} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner:
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-
-$expected{'ticket14'} = <<EOF;
-Queue: General
-Subject:
-Owner:
-Requestor: bobby
-EOF
-$expected{'ticket15'} = <<EOF;
-Queue: General
-Subject:
-Owner:
-Requestor: tommy
-EOF
-$expected{'ticket16'} = <<EOF;
-Queue: General
-Subject:
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket17'} = <<EOF;
-Queue: General
-Subject: Foo "bar" baz
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket18'} = <<EOF;
-Queue: General
-Subject: Foo "bar" baz
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket19'} = <<EOF;
-Queue: General
-Subject: 'Foo bar' baz
-Owner: suzie
-Requestor: tommy
-EOF
-
-
-
-
-$action->Parse(Content =>$commas);
-$action->Parse(Content =>$sparse_commas);
-$action->Parse(Content => $tabs);
-
-my %got;
-foreach (@{ $action->{'create_tickets'} }) {
- $got{$_} = $action->{'templates'}->{$_};
-}
-
-foreach my $id ( sort keys %expected ) {
- ok(exists($got{"create-$id"}), "template exists for $id");
- is($got{"create-$id"}, $expected{$id}, "template is correct for $id");
-}
-
-=end testing
=head1 AUTHOR
);
-# {{{ Scrip methods (Commit, Prepare)
-# {{{ sub Commit
#Do what we need to do and send it out.
sub Commit {
my $self = shift;
return (1);
}
-# }}}
-# {{{ sub Prepare
sub Prepare {
my $self = shift;
unless ( $self->TemplateObj ) {
- $RT::Logger->warning("No template object handed to $self\n");
+ $RT::Logger->warning("No template object handed to $self");
}
unless ( $self->TransactionObj ) {
- $RT::Logger->warning("No transaction object handed to $self\n");
+ $RT::Logger->warning("No transaction object handed to $self");
}
unless ( $self->TicketObj ) {
- $RT::Logger->warning("No ticket object handed to $self\n");
+ $RT::Logger->warning("No ticket object handed to $self");
+
+ }
+ my $active = 0;
+ if ( $self->TemplateObj->Type eq 'Perl' ) {
+ $active = 1;
+ } else {
+ RT->Logger->info(sprintf(
+ "Template #%d is type %s. You most likely want to use a Perl template instead.",
+ $self->TemplateObj->id, $self->TemplateObj->Type
+ ));
}
$self->Parse(
Content => $self->TemplateObj->Content,
- _ActiveContent => 1
+ _ActiveContent => $active,
);
return 1;
}
-# }}}
-# }}}
sub CreateByTemplate {
my $self = shift;
my @results;
# XXX: cargo cult programming that works. i'll be back.
- use bytes;
local %T::Tickets = %T::Tickets;
local $T::TOP = $T::TOP;
local $T::ID = $T::ID;
$T::Tickets{'TOP'} = $T::TOP = $top if $top;
+ local $T::TransactionObj = $self->TransactionObj;
my $ticketargs;
my ( @links, @postponed );
my $top = shift;
# XXX: cargo cult programming that works. i'll be back.
- use bytes;
my @results;
local %T::Tickets = %T::Tickets;
my %args = (@_);
my $template_id;
+ require Encode;
+ require utf8;
my ( $queue, $requestor );
$RT::Logger->debug("Line: ===");
foreach my $line ( split( /\n/, $args{'Content'} ) ) {
$line =~ s/\r$//;
- $RT::Logger->debug("Line: $line");
+ $RT::Logger->debug( "Line: " . utf8::is_utf8($line)
+ ? Encode::encode_utf8($line)
+ : $line );
if ( $line =~ /^===/ ) {
if ( $template_id && !$queue && $args{'Queue'} ) {
$self->{'templates'}->{$template_id}
}
);
- $RT::Logger->debug("Workflow: yielding\n$content");
+ $RT::Logger->debug("Workflow: yielding $content");
if ($err) {
$RT::Logger->error( "Ticket creation failed: " . $err );
$args{$tag} =~ s/^\s+//g;
$args{$tag} =~ s/\s+$//g;
}
- if (($tag =~ /^(requestor|cc|admincc)$/i or grep {lc $_ eq $tag} keys %LINKTYPEMAP) and $args{$tag} =~ /,/) {
+ if (
+ ($tag =~ /^(requestor|cc|admincc)(group)?$/i
+ or grep {lc $_ eq $tag} keys %LINKTYPEMAP)
+ and $args{$tag} =~ /,/
+ ) {
$args{$tag} = [ split /,\s*/, $args{$tag} ];
}
}
}
}
- foreach my $date qw(due starts started resolved) {
+ foreach my $date (qw(due starts started resolved)) {
my $dateobj = RT::Date->new( $self->CurrentUser );
next unless $args{$date};
if ( $args{$date} =~ /^\d+$/ ) {
$args{$date} = $dateobj->ISO;
}
+ foreach my $role (qw(requestor cc admincc)) {
+ next unless my $value = $args{ $role . 'group' };
+
+ my $group = RT::Group->new( $self->CurrentUser );
+ $group->LoadUserDefinedGroup( $value );
+ unless ( $group->id ) {
+ $RT::Logger->error("Couldn't load group '$value'");
+ next;
+ }
+
+ $args{ $role } = $args{ $role } ? [$args{ $role }] : []
+ unless ref $args{ $role };
+ push @{ $args{ $role } }, $group->PrincipalObj->id;
+ }
+
$args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses
if $self->TicketObj;
TimeLeft => $args{'timeleft'},
InitialPriority => $args{'initialpriority'} || 0,
FinalPriority => $args{'finalpriority'} || 0,
+ SquelchMailTo => $args{'squelchmailto'},
Type => $args{'type'},
+ $self->Rules
);
if ( $args{content} ) {
my $orig_tag = $original_tags{$tag} or next;
if ( $orig_tag =~ /^customfield-?(\d+)$/i ) {
$ticketargs{ "CustomField-" . $1 } = $args{$tag};
- } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.*)$/i ) {
+ } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.+)$/i ) {
my $cf = RT::CustomField->new( $self->CurrentUser );
$cf->LoadByName( Name => $1, Queue => $ticketargs{Queue} );
+ $cf->LoadByName( Name => $1, Queue => 0 ) unless $cf->id;
+ next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
} elsif ($orig_tag) {
my $cf = RT::CustomField->new( $self->CurrentUser );
$cf->LoadByName( Name => $orig_tag, Queue => $ticketargs{Queue} );
- next unless ($cf->id) ;
+ $cf->LoadByName( Name => $orig_tag, Queue => 0 ) unless $cf->id;
+ next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
}
my $mode = $LINKTYPEMAP{$type}->{Mode};
my $method = $LINKTYPEMAP{$type}->{Type};
- my $links;
+ my $links = '';
while ( my $link = $t->$method->Next ) {
$links .= ", " if $links;
my @results;
- foreach my $type qw(Requestor Cc AdminCc) {
+ foreach my $type (qw(Requestor Cc AdminCc)) {
my $method = $type . 'Addresses';
my $oldaddr = $ticket->$method;
my $cf = $1;
my $CustomFieldObj = RT::CustomField->new($self->CurrentUser);
+ $CustomFieldObj->SetContextObject( $ticket );
$CustomFieldObj->LoadById($cf);
my @values;
}
-eval "require RT::Action::CreateTickets_Vendor";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Vendor.pm} );
-eval "require RT::Action::CreateTickets_Local";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Local.pm} );
+sub Options {
+ my $self = shift;
+ my $queues = RT::Queues->new($self->CurrentUser);
+ $queues->UnLimit;
+ my @names;
+ while (my $queue = $queues->Next) {
+ push @names, $queue->Id, $queue->Name;
+ }
+ return (
+ {
+ 'name' => 'Queue',
+ 'label' => 'In queue',
+ 'type' => 'select',
+ 'options' => \@names
+ }
+ )
+}
+
+RT::Base->_ImportOverlays();
1;
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