#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2019 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
#
# END BPS TAGGED BLOCK }}}
-# This Action will open the BASE if a dependent is resolved.
package RT::Action::AutoOpen;
use strict;
# no change if the ticket is in initial status and the message is a mail
# from a requestor
- return 1 if $ticket->QueueObj->Lifecycle->IsInitial($ticket->Status)
+ return 1 if $ticket->LifecycleObj->IsInitial($ticket->Status)
&& $self->TransactionObj->IsInbound;
if ( my $msg = $self->TransactionObj->Message->First ) {