-# Initial data for a fresh RT3 Installation.
+# Initial data for a fresh RT installation.
@Users = (
{ Name => 'root',
CorrespondAddress => "",
CommentAddress => "", },
{ Name => '___Approvals',
+ Lifecycle => 'approvals',
Description => 'A system-internal queue for the approvals system',
Disabled => 2, } );
{
+ Name => 'On Forward', # loc
+ Description => 'Whenever a ticket or transaction is forwarded', # loc
+ ApplicableTransTypes => 'Forward Transaction,Forward Ticket',
+ ExecModule => 'AnyTransaction', },
+
+ {
+
+ Name => 'On Forward Ticket', # loc
+ Description => 'Whenever a ticket is forwarded', # loc
+ ApplicableTransTypes => 'Forward Ticket',
+ ExecModule => 'AnyTransaction', },
+
+ {
+
+ Name => 'On Forward Transaction', # loc
+ Description => 'Whenever a transaction is forwarded', # loc
+ ApplicableTransTypes => 'Forward Transaction',
+ ExecModule => 'AnyTransaction', },
+
+ {
+
Name => 'On Comment', # loc
Description => 'Whenever comments come in', # loc
ApplicableTransTypes => 'Comment',
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
-assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}].
+assigned an ID of { $Ticket->SubjectTag }.
Please include the string:
- [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
+ { $Ticket->SubjectTag }
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Name => 'Admin Comment', # loc
Description => 'Default admin comment template', # loc
Content =>
-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
+'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
RT-Attach-Message: yes
},
);
-# }}}
@Scrips = (
{ Description => 'On Correspond Open Tickets',
OrderBy => 'LastUpdated',
Order => 'DESC' },
},
- { Name => 'HomepageSettings',
- Description => 'HomepageSettings',
- Content =>
- { 'body' => # loc
- [ { type => 'system', name => 'My Tickets' },
- { type => 'system', name => 'Unowned Tickets' },
- { type => 'system', name => 'Bookmarked Tickets' },
- { type => 'component', name => 'QuickCreate' },
- ],
- 'summary' => # loc
- [
- { type => 'component', name => 'MyReminders' },
- { type => 'component', name => 'Quicksearch' },
- { type => 'component', name => 'Dashboards' },
- { type => 'component', name => 'RefreshHomepage' },
- ],
- },
+ {
+ Name => 'HomepageSettings',
+ Description => 'HomepageSettings',
+ Content => {
+ 'body' => # loc
+ [
+ {
+ type => 'system',
+ name => 'My Tickets', # loc
+ },
+ {
+ type => 'system',
+ name => 'Unowned Tickets' # loc
+ },
+ {
+ type => 'system',
+ name => 'Bookmarked Tickets' # loc
+ },
+ {
+ type => 'component',
+ name => 'QuickCreate' # loc
+ },
+ ],
+ 'summary' => # loc
+ [
+ {
+ type => 'component',
+ name => 'MyReminders' # loc
+ },
+ {
+ type => 'component',
+ name => 'Quicksearch' # loc
+ },
+ {
+ type => 'component',
+ name => 'Dashboards' # loc
+ },
+ {
+ type => 'component',
+ name => 'RefreshHomepage' # loc
+ },
+ ],
+ },
},
);