# ExecModule => 'CustomFieldChange',
# ApplicableTransTypes => 'Any',
#},
-
+ { Name => 'On Resolve Allow Quiet',
+ Description => 'Whenever a ticket is resolved, '.
+ 'except with resolve_quiet',
+ ApplicableTransTypes => 'Status',
+ ExecModule => 'StatusChangeQuietResolve',
+ },
);
@Templates = (
ScripCondition => 'On Owner Change',
ScripAction => 'Notify Owner',
Template => 'Transaction in HTML' },
- { Description => 'On Resolve Notify Requestors',
- ScripCondition => 'On Resolve',
+# { Description => 'On Resolve Notify Requestors',
+# ScripCondition => 'On Resolve',
+# ScripAction => 'Notify Requestors',
+# Template => 'Resolved in HTML' },
+ { Description => 'On Resolve Notify Requestors, Allow Quiet Resolve',
+ ScripCondition => 'On Resolve Allow Quiet',
ScripAction => 'Notify Requestors',
Template => 'Resolved in HTML' },
{ Description => "On transaction, add any tags in the transaction's subject to the ticket's subject",
# superseded by "notify owner and adminccs"
'notify adminccs' => { 'transaction' => 1 },
},
+ 'on resolve' => {
+ # superseded by "On Resolve Notify Requestors, Allow Quiet Resolve"
+ 'notify requestors' => { 'resolved in html' => 1 },
+ },
);
# -*- perl -*-