{ Name => 'Open Tickets', # loc
Description => 'Open tickets on correspondence', # loc
ExecModule => 'AutoOpen' },
- { Name => 'Open Inactive Tickets', # loc
- Description => 'Open inactive tickets', # loc
- ExecModule => 'AutoOpenInactive' },
{ Name => 'Extract Subject Tag', # loc
Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc
ExecModule => 'ExtractSubjectTag' },
# ScripCondition => 'On Correspond',
# ScripAction => 'Notify Requestors And Ccs',
# Template => 'Correspondence in HTML' },
- { Description => 'On Correspond Open Inactive Tickets',
+ { Description => 'On Correspond Open Tickets',
ScripCondition => 'On Correspond',
- ScripAction => 'Open Inactive Tickets',
+ ScripAction => 'Open Tickets',
Template => 'Blank' },
{ Description => 'On Create Autoreply To Requestors',
ScripCondition => 'On Create',
# RT 4.2
# superseded by "notify owner and adminccs"
'notify adminccs' => { 'admin correspondence' => 1 },
- # superseded by "open inactive tickets"
- 'open tickets' => { 'blank' => 1 },
+ # the new way, but doesn't work right vs. "open tickets"
+ 'open inactive tickets' => { 'blank' => 1 },
},
'on create' => {
# RT 4.2