-# Initial data for a fresh RT3 Installation.
+# Initial data for a fresh RT installation.
@Users = (
{ Name => 'root',
CorrespondAddress => "",
CommentAddress => "", },
{ Name => '___Approvals',
+ Lifecycle => 'approvals',
Description => 'A system-internal queue for the approvals system',
Disabled => 2, } );
ApplicableTransTypes => 'Correspond',
ExecModule => 'AnyTransaction', },
+ {
+
+ Name => 'On Forward', # loc
+ Description => 'Whenever a ticket or transaction is forwarded', # loc
+ ApplicableTransTypes => 'Forward Transaction,Forward Ticket',
+ ExecModule => 'AnyTransaction', },
+
+ {
+
+ Name => 'On Forward Ticket', # loc
+ Description => 'Whenever a ticket is forwarded', # loc
+ ApplicableTransTypes => 'Forward Ticket',
+ ExecModule => 'AnyTransaction', },
+
+ {
+
+ Name => 'On Forward Transaction', # loc
+ Description => 'Whenever a transaction is forwarded', # loc
+ ApplicableTransTypes => 'Forward Transaction',
+ ExecModule => 'AnyTransaction', },
+
{
Name => 'On Comment', # loc
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
-assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}].
+assigned an ID of { $Ticket->SubjectTag }.
Please include the string:
- [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
+ { $Ticket->SubjectTag }
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Name => 'Admin Comment', # loc
Description => 'Default admin comment template', # loc
Content =>
-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
+'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
RT-Attach-Message: yes
},
);
-# }}}
@Scrips = (
{ Description => 'On Correspond Open Tickets',