# ScripCondition => 'On Correspond',
# ScripAction => 'Notify Requestors And Ccs',
# Template => 'Correspondence in HTML' },
+ { Description => 'On Correspond Notify Requestors, Ccs, and Other Recipients',
+ ScripCondition => 'On Correspond',
+ ScripAction => 'Notify Requestors, Ccs, and Other Recipients',
+ Template => 'Correspondence', },
+
{ Description => 'On Correspond Open Tickets',
ScripCondition => 'On Correspond',
ScripAction => 'Open Tickets',
ScripCondition => 'On Forward Ticket',
ScripAction => 'Send Forward',
Template => 'Forward Ticket' },
+ { Description => 'On Correspond, cancel future resolve',
+ ScripCondition => 'On Correspond',
+ ScripAction => 'Cancel Scheduled Resolve',
+ Template => 'Blank' },
);
@ACL = (