Description => 'Sends mail to the owner', # loc
ExecModule => 'Notify',
Argument => 'Owner' },
+ { Name => 'Notify Ccs as Comment', # loc
+ Description => 'Sends mail to the Ccs as a comment', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'Cc' },
+ { Name => 'Notify Ccs', # loc
+ Description => 'Sends mail to the Ccs', # loc
+ ExecModule => 'Notify',
+ Argument => 'Cc' },
{ Name => 'Notify AdminCcs as Comment', # loc
Description => 'Sends mail to the administrative Ccs as a comment', # loc
ExecModule => 'NotifyAsComment',
ExecModule => 'AnyTransaction',
},
+ {
+
+ Name => 'On Priority Change', # loc
+ Description => 'Whenever a ticket\'s priority changes', # loc
+ ApplicableTransTypes => 'Set',
+ ExecModule => 'PriorityChange',
+ },
{
Name => 'On Owner Change', # loc
Name => "Approval Passed", # loc
Description =>
"Notify Owner of their ticket has been approved by some approver", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
+ Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Greetings,
Name => "All Approvals Passed", # loc
Description =>
"Notify Owner of their ticket has been approved by all approvers", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
+ Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Greetings,
{ ScripCondition => 'On Correspond',
ScripAction => 'Open Tickets',
Template => 'Blank' },
+ { ScripCondition => 'On Owner Change',
+ ScripAction => 'Notify Owner',
+ Template => 'Transaction' },
{ ScripCondition => 'On Create',
ScripAction => 'AutoReply To Requestors',
Template => 'AutoReply' },