Since this example will use a change management queue as the
queue where tickets need approval, first we'll set up the queue.
-Login into UI as the 'root' user. Go to Tools -> Configuration ->
-Queues and create a new 'Change requests' queue.
+Login into UI as the 'root' user. Go to Admin -> Queues and create a new
+'Change requests' queue.
When you set up this queue, do not select the "approvals" Lifecycle.
That selection is for the ___Approvals queue itself, not for queues that
___Approvals is a special queue where all approvals are created. The queue
is disabled and is not shown in until you search for it.
-Go to Tools -> Configuration -> Queues, leave "Name is" in the search
+Go to Admin -> Queues, leave "Name is" in the search
area and enter ___Approvals into the search
field. Check 'Include disabled queues in listing.' and click Go!
You should now see the ___Approvals queue configuration page.