<h4><b></b>BILLING</h4>
- <ul>
+ <ul class="indented">
<li> Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows easy
addition of new pricing plans. </li>
processing gateways. Email, fax, printed and online invoicing.</div> </li>
</ul>
<h4>TICKETING</h4>
- <ul>
+ <ul class="indented">
<li> Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions </li>
<li> Auto-responds to customer email, assigns a ticket number and allows
customizable workflow, and more. </li>
</ul>
<h4>CUSTOMER SERVICE</h4>
- <ul>
+ <ul class="indented">
<li>Online signup page with immediate credit card authorization and provisioning.</li>
<li>Customer self-care including invoice viewing, one-time and recurring
payments, adding and removing services, and password changes. </li>
<li>Simple API available to write your own self-service pages or applications.</li>
</ul>
<h4>RESELLERS</h4>
- <ul>
+ <ul class="indented">
<li>Unlimited resellers with branded invoices, individual pricing and
payment gateways.</li>
<li>Virtualized reseller access allows resellers access to only their