&{ $format_seconds_sub }( $seconds );
},
],
+ 'sort_fields' => [ 'ticketid',
+ 'subject',
+ 'transaction_time',
+ 'support_time',
+ ],
'links' => [
$link,
$link,
AND ( ( Transactions.Type = 'Set'
AND Transactions.Field = 'TimeWorked'
AND Transactions.NewValue != Transactions.OldValue )
- OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' )
+ OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' OR Transactions.Type='Touch' )
AND Transactions.TimeTaken > 0
)
)