<TABLE CELLSPACING=2 CELLPADDING=0 BORDER=0" WIDTH="100%" BGCOLOR="#eeeeee">
<TR><TH BGCOLOR="#cccccc">Support/Ticketing</TH></TR>
<TR><TD>
+ <% if ( $conf->config('ticket_system') eq 'RT_Internal' ) { %>
<BR><FONT SIZE="+1"><A HREF="rt/">Ticketing Main</A></FONT>
<BR><BR>
Reports
<UL>
<LI><A HREF="search/cust_main.cgi?browse=tickets">Customers sorted by active tickets</A>
- <!-- <LI><A HREF="">Active tickets not assigned to a customer</A> -->
+ <!-- <LI><A HREF="">Active tickets not assigned to a customer</A> -->
+ <% } else { %>
+ <BR><FONT SIZE="+1"><A HREF="<%=FS::TicketSystem->baseurl()%>">Ticketing Main</A></FONT>
+ <BR><BR>
+ <% } %>
</TD></TR>
</TABLE>
<BR><BR><A HREF="search/report_prepaid_income.html">Prepaid Income (Unearned Revenue) Report</A>
<BR><BR><A HREF="search/report_tax.html">Sales Tax Liability Report</A>
<BR><BR>
- <CENTER><HR WIDTH="94%" NOSHADE></CENTER><BR>
- <A NAME="admin">Administration</a>
- <ul>
- <LI><A HREF="browse/part_pkg.cgi">View/Edit package definitions</A>
- - One or more services are grouped together into a package and
- given pricing information. Customers purchase packages, not
- services.
-<!-- <LI><A HREF="browse/agent_type.cgi">View/Edit agent types</A>
- - Agent types define groups of package definitions that you can
- then assign to particular agents.
- <LI><A HREF="browse/agent.cgi">View/Edit agents</A>
- - Agents are resellers of your service. Agents may be limited
- to a subset of your full offerings (via their type).
--->
- <LI><A HREF="browse/cust_main_county.cgi">View/Edit locales and tax rates</A>
- - Change tax rates, or break down a country into states, or a state
- into counties and assign different tax rates to each.
- <LI><A HREF="browse/part_bill_event.cgi">View/Edit invoice events</A> - Actions for overdue invoices
- </ul>
- <BR>
</TD></TR>
</TABLE>
<BR><A HREF="misc/dump.cgi">Download database dump</A>
<BR><BR><CENTER><HR WIDTH="94%" NOSHADE></CENTER><BR>
<A NAME="config" HREF="config/config-view.cgi">Configuration</a><!-- - <font size="+2" color="#ff0000">start here</font> -->
- <BR><BR><A NAME="admin">Administration</a>
+ <BR><BR><A NAME="admin">Provisioning, services and packages</a>
<ul>
<LI><A HREF="browse/part_export.cgi">View/Edit exports</A>
- Provisioning services to external machines, databases and APIs.
- One or more services are grouped together into a package and
given pricing information. Customers purchase packages, not
services.
+ </ul>
+ <A NAME="admin_agent">Resellers</a>
+ <ul>
<LI><A HREF="browse/agent_type.cgi">View/Edit agent types</A>
- Agent types define groups of package definitions that you can
then assign to particular agents.
<LI><A HREF="browse/agent.cgi">View/Edit agents</A>
- Agents are resellers of your service. Agents may be limited
to a subset of your full offerings (via their type).
- <LI><A HREF="browse/part_referral.cgi">View/Edit advertising sources</A>
- - Where a customer heard about your service. Tracked for
- informational purposes.
+ </ul>
+ <A NAME="admin_billing">Billing</a>
+ <ul>
+ <LI><A HREF="browse/part_bill_event.cgi">View/Edit invoice events</A>
+ - Actions for overdue invoices
+ <LI><A HREF="search/prepay_credit.html">View/Edit prepaid cards</A>
+ - View outstanding cards, generate new cards
+ <LI><A HREF="browse/rate.cgi">View/Edit call rates and regions</A>
+ - Manage rate plans, regions and prefixes for VoIP and call billing.
<LI><A HREF="browse/cust_main_county.cgi">View/Edit locales and tax rates</A>
- Change tax rates, or break down a country into states, or a state
into counties and assign different tax rates to each.
+ </ul>
+ <A NAME="admin_svc_acct">Dialup</a>
+ <ul>
<LI><A HREF="browse/svc_acct_pop.cgi">View/Edit access numbers</A>
- Points of Presence
- <LI><A HREF="browse/part_bill_event.cgi">View/Edit invoice events</A> - Actions for overdue invoices
- <LI><A HREF="browse/msgcat.cgi">View/Edit message catalog</A> - Change error messages and other customizable labels.
- <LI><A HREF="browse/part_virtual_field.cgi">View/Edit virtual fields</A>
- - Locally defined fields
+ </ul>
+ <A NAME="admin_svc_broadband">Fixed (username-less) broadband</a>
+ <ul>
<LI><A HREF="browse/router.cgi">View/Edit routers</A>
- Broadband access routers
<LI><A HREF="browse/addr_block.cgi">View/Edit address blocks</A>
- Manage address blocks and block assignments to broadband routers.
- <LI><A HREF="browse/rate.cgi">View/Edit call rates and regions</A>
- - Manage rate plans, regions and prefixes for VoIP and call billing.
+ </ul>
+ <A NAME="admin_misc">Miscellaneous</a>
+ <ul>
+ <LI><A HREF="browse/part_referral.cgi">View/Edit advertising sources</A>
+ - Where a customer heard about your service. Tracked for
+ informational purposes.
+ <LI><A HREF="browse/part_virtual_field.cgi">View/Edit virtual fields</A>
+ - Locally defined fields
+ <LI><A HREF="browse/msgcat.cgi">View/Edit message catalog</A>
+ - Change error messages and other customizable labels.
</ul>
<BR>
</TD></TR>