<TABLE CELLSPACING=2 CELLPADDING=0 BORDER=0" WIDTH="100%" BGCOLOR="#eeeeee">
<TR><TH BGCOLOR="#cccccc">Support/Ticketing</TH></TR>
<TR><TD>
+ <% if ( $conf->config('ticket_system') eq 'RT_Internal' ) { %>
<BR><FONT SIZE="+1"><A HREF="rt/">Ticketing Main</A></FONT>
<BR><BR>
Reports
<UL>
<LI><A HREF="search/cust_main.cgi?browse=tickets">Customers sorted by active tickets</A>
- <!-- <LI><A HREF="">Active tickets not assigned to a customer</A> -->
+ <!-- <LI><A HREF="">Active tickets not assigned to a customer</A> -->
+ <% } else { %>
+ <BR><FONT SIZE="+1"><A HREF="<%=FS::TicketSystem->baseurl()%>">Ticketing Main</A></FONT>
+ <BR><BR>
+ <% } %>
</TD></TR>
</TABLE>
<BR><A HREF="browse/cust_pay_batch.cgi">View pending credit card batch</A> <BR><BR><A HREF="search/cust_pkg_report.cgi">Packages (by next bill date range)</A>
<BR><BR>Invoice reports
<UL>
- <LI><a href="search/cust_bill_event.html">Invoice event errors (failed credit cards, processor or printer problems, etc.)</a>
<LI>open invoices (<A HREF="search/cust_bill.html?OPEN_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN_custnum">by customer number</A>)
<LI>15 day open invoices (<A HREF="search/cust_bill.html?OPEN15_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN15_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN15_custnum">by customer number</A>)
<LI>30 day open invoices (<A HREF="search/cust_bill.html?OPEN30_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN30_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN30_custnum">by customer number</A>)
<LI>120 day open invoices (<A HREF="search/cust_bill.html?OPEN120_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN120_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN120_custnum">by customer number</A>)
<LI>all invoices (<A HREF="search/cust_bill.html?invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?date">by date</A>) (<A HREF="search/cust_bill.html?custnum">by customer number</A>)
</UL>
+ <A HREF="search/report_cust_bill.html">Advanced invoice reports</A><BR><BR>
+ Invoice event reports
+ <UL>
+ <LI><a href="search/cust_bill_event.html">All invoice events for a date range</a>
+ <LI><a href="search/cust_bill_event.html?failed=1">Invoice event errors for a date range (failed credit cards, processor or printer problems, etc.)</a>
+ </UL>
<A HREF="search/report_cust_pay.html">Payment report (by type and/or date range)</A>
<BR><BR><A HREF="search/report_cust_credit.html">Credit report (by employee and/or date range)</A>
<BR><BR><A HREF="graph/money_time.cgi">Sales, Credits and Receipts Summary</A>