'C' => 'cancel',
'R' => 'credit',
'S' => 'suspend',
+ 'F' => 'refund',
'X' => 'void credit',
);
'R' => 'explain why a customer was credited',
'S' => 'explain why a customer package was suspended',
'X' => 'explain why a credit was voided',
+ 'F' => 'explain why a customer was refunded',
);
=head1 NAME