use strict;
use vars qw( @ISA $DEBUG $me );
use Data::Dumper;
+use Date::Format qw( time2str );
use MIME::Entity;
+use Encode;
use FS::UID qw(dbh);
use FS::CGI qw(popurl);
use FS::TicketSystem::RT_Libs;
warn "$me init: complete" if $DEBUG;
}
-=item customer_tickets CUSTNUM [ LIMIT ] [ PRIORITYVALUE ]
+=item customer_tickets CUSTNUM [ PARAMS ]
Replacement for the one in RT_External so that we can access custom fields
-properly.
+properly. Accepts a hashref with the following parameters:
+
+number - custnum/svcnum
+
+limit
+
+priority
+
+status
+
+queueid
+
+resolved - only return tickets resolved after this timestamp
=cut
# create an RT::Tickets object for a specified custnum or svcnum
sub _tickets_search {
- my( $self, $type, $number, $limit, $priority, $status, $queueid ) = @_;
+ my $self = shift;
+ my $type = shift;
+
+ my( $number, $limit, $priority, $status, $queueid, $opt );
+ if ( ref($_[0]) eq 'HASH' ) {
+ $opt = shift;
+ $number = $$opt{'number'};
+ $limit = $$opt{'limit'};
+ $priority = $$opt{'priority'};
+ $status = $$opt{'status'};
+ $queueid = $$opt{'queueid'};
+ } else {
+ ( $number, $limit, $priority, $status, $queueid ) = @_;
+ $opt = {};
+ }
$type =~ /^Customer|Service$/ or die "invalid type: $type";
$number =~ /^\d+$/ or die "invalid custnum/svcnum: $number";
$rtql .= " AND Queue = $queueid " if $queueid;
+ if ($$opt{'resolved'}) {
+ $rtql .= " AND Resolved >= " . dbh->quote(time2str('%Y-%m-%d %H:%M:%S',$$opt{'resolved'}));
+ }
+
warn "$me _customer_tickets_search:\n$rtql\n" if $DEBUG;
$Tickets->FromSQL($rtql);
sub _ticket_info {
# Takes an RT::Ticket; returns a hashref of the ticket's fields, including
# custom fields. Also returns custom and selfservice priority values as
- # _custom_priority and _selfservice_priority.
+ # _custom_priority and _selfservice_priority, and the IsUnreplied property
+ # as is_unreplied.
my $t = shift;
my $custom_priority =
}
$ticket_info{'owner'} = $t->OwnerObj->Name;
$ticket_info{'queue'} = $t->QueueObj->Name;
+ $ticket_info{'_cf_sort_order'} = {};
+ my $cf_sort = 0;
foreach my $CF ( @{ $t->CustomFields->ItemsArrayRef } ) {
+ $ticket_info{'_cf_sort_order'}{$CF->Name} = $cf_sort++;
my $name = 'CF.{'.$CF->Name.'}';
$ticket_info{$name} = $t->CustomFieldValuesAsString($CF->Id);
}
if ( $ss_priority ) {
$ticket_info{'_selfservice_priority'} = $ticket_info{"CF.{$ss_priority}"};
}
+ $ticket_info{'is_unreplied'} = $t->IsUnreplied;
my $svcnums = [
map { $_->Target =~ /cust_svc\/(\d+)/; $1 }
@{ $t->Services->ItemsArrayRef }
: ( $param{'cc'} ? [ $param{'cc'} ] : [] );
my $mimeobj = MIME::Entity->build(
- 'Data' => $param{'message'},
+ 'Data' => Encode::encode_utf8( $param{'message'} ),
'Type' => ( $param{'mime_type'} || 'text/plain' ),
);
}
}
+=item custom_fields
+
+Returns a hash of custom field names and descriptions.
+
+Accepts the following options:
+
+lookuptype - limit results to this lookuptype
+
+valuetype - limit results to this valuetype
+
+Fields must be visible to CurrentUser.
+
+=cut
+
+sub custom_fields {
+ my $self = shift;
+ my %opt = @_;
+ my $lookuptype = $opt{lookuptype};
+ my $valuetype = $opt{valuetype};
+
+ my $CurrentUser = RT::CurrentUser->new();
+ $CurrentUser->LoadByName($FS::CurrentUser::CurrentUser->username);
+ die "RT not configured" unless $CurrentUser->id;
+ my $CFs = RT::CustomFields->new($CurrentUser);
+
+ $CFs->UnLimit;
+
+ $CFs->Limit(FIELD => 'LookupType',
+ OPERATOR => 'ENDSWITH',
+ VALUE => $lookuptype)
+ if $lookuptype;
+
+ $CFs->Limit(FIELD => 'Type',
+ VALUE => $valuetype)
+ if $valuetype;
+
+ my @fields;
+ while (my $CF = $CFs->Next) {
+ push @fields, $CF->Name, ($CF->Description || $CF->Name);
+ }
+
+ return @fields;
+}
+
1;