use strict;
use vars qw( $conf $default_queueid
- $priority_field $priority_field_queue $field );
+ $priority_field $priority_field_queue $field
+ $dbh $external_url );
use URI::Escape;
-use FS::UID;
+use FS::UID qw(dbh);
+use FS::Record qw(qsearchs);
+use FS::cust_main;
-install_callback FS::UID sub {
+FS::UID->install_callback( sub {
my $conf = new FS::Conf;
$default_queueid = $conf->config('ticket_system-default_queueid');
$priority_field =
$priority_field_queue = '';
$field = '';
}
-};
-sub num_customer_tickets {
- my( $self, $custnum, $priority, $dbh ) = @_;
+ $external_url = '';
+ $dbh = dbh;
+ if ($conf->config('ticket_system') eq 'RT_External') {
+ my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
+ $dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
+ or die "RT_External DBI->connect error: $DBI::errstr\n";
+
+ $external_url = $conf->config('ticket_system-rt_external_url');
+ }
+
+} );
- #$dbh ||= create one from some config options
+sub num_customer_tickets {
+ my( $self, $custnum, $priority ) = @_;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
}
sub customer_tickets {
- my( $self, $custnum, $limit, $priority, $dbh ) = @_;
+ my( $self, $custnum, $limit, $priority ) = @_;
$limit ||= 0;
- #$dbh ||= create one from some config options
-
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
my $sql = "select tickets.*, queues.name".
- ( length($priority) ? ", ticketcustomfieldvalues.content" : '' ).
+ ( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
" $from_sql order by priority desc limit $limit";
my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
$sth->execute(@param) or die $sth->errstr. "executing $sql";
#";
push @param, $priority;
- $join = "join TicketCustomFieldValues
- on ( tickets.id = TicketCustomFieldValues.ticket )";
+ $join = "join ObjectCustomFieldValues
+ on ( tickets.id = ObjectCustomFieldValues.ObjectId )";
- $where = "and content = ?
+ $where = "and ObjectType = 'RT::Ticket'
+ and content = ?
and customfield = ( select id from customfields
where name = ?
and ( $queue_sql )
";
} else {
$where =
- "and 0 = ( select count(*) from TicketCustomFieldValues
- where ticket = tickets.id
+ "and 0 = ( select count(*) from ObjectCustomFieldValues
+ where ObjectId = tickets.id
+ and ObjectType = 'RT::Ticket'
and customfield = ( select id from customfields
where name = ?
and ( $queue_sql )
sub href_customer_tickets {
my( $self, $custnum, $priority ) = @_;
+ my $href = $self->baseurl;
+
#i snarfed this from an RT bookmarked search, it could be unescaped in the
#source for readability and run through uri_escape
- my $href =
+ $href .=
'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
$custnum.
'%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
$href .= '&Rows=100'.
'&OrderBy=id&Page=1'.
- '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
+ '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
+ $self->baseurl.
+ 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22'.
+ $self->baseurl.
+ 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
if ( defined($priority) && $field ) {
$href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
$href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
$href;
-}
+}
sub href_new_ticket {
- my( $self, $custnum, $requestors ) = @_;
+ my( $self, $custnum_or_cust_main, $requestors ) = @_;
+
+ my( $custnum, $cust_main );
+ if ( ref($custnum_or_cust_main) ) {
+ $cust_main = $custnum_or_cust_main;
+ $custnum = $cust_main->custnum;
+ } else {
+ $custnum = $custnum_or_cust_main;
+ $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
+ }
+ my $queueid = $cust_main->agent->ticketing_queueid || $default_queueid;
+
+ $self->baseurl.
'Ticket/Create.html?'.
- "Queue=$default_queueid".
+ "Queue=$queueid".
"&new-MemberOf=freeside://freeside/cust_main/$custnum".
( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
;
sub href_ticket {
my($self, $ticketnum) = @_;
- 'Ticket/Display.html?id='.$ticketnum;
+ $self->baseurl. 'Ticket/Display.html?id='.$ticketnum;
+}
+
+sub queues {
+ my($self) = @_;
+
+ my $sql = "select id, name from queues where disabled = 0";
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
+ $sth->execute() or die $sth->errstr. " executing $sql";
+
+ map { $_->[0] => $_->[1] } @{ $sth->fetchall_arrayref([]) };
+
+}
+
+sub queue {
+ my($self, $queueid) = @_;
+
+ return '' unless $queueid;
+
+ my $sql = "select name from queues where id = ?";
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
+ $sth->execute($queueid) or die $sth->errstr. " executing $sql";
+
+ $sth->fetchrow_arrayref->[0];
+
+}
+
+sub baseurl {
+ #my $self = shift;
+ $external_url;
}
1;
projects / freeside.git / blobdiff