use strict;
use vars qw( $conf $default_queueid
- $priority_field $priority_field_queue $field );
+ $priority_field $priority_field_queue $field
+ $external_dbh $external_url );
+use URI::Escape;
use FS::UID;
install_callback FS::UID sub {
my $conf = new FS::Conf;
- my $default_queueid = $conf->config('ticket_system-default_queueid');
+ $default_queueid = $conf->config('ticket_system-default_queueid');
$priority_field =
$conf->config('ticket_system-custom_priority_field');
if ( $priority_field ) {
$priority_field_queue = '';
$field = '';
}
+
+ $external_url = '';
+ if ($conf->config('ticket_system') eq 'RT_External') {
+ my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
+ $external_dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
+ or die "RT_External DBI->connect error: $DBI::errstr\n";
+
+ $external_url = $conf->config('ticket_system-rt_external_url');
+ }
+
};
sub num_customer_tickets {
my( $self, $custnum, $priority, $dbh ) = @_;
- #$dbh ||= create one from some config options
+ $dbh ||= $external_dbh;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
my( $self, $custnum, $limit, $priority, $dbh ) = @_;
$limit ||= 0;
- #$dbh ||= create one from some config options
+ $dbh ||= $external_dbh;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
- my $sql = "select * $from_sql order by priority desc limit $limit";
+ my $sql = "select tickets.*, queues.name".
+ ( length($priority) ? ", ticketcustomfieldvalues.content" : '' ).
+ " $from_sql order by priority desc limit $limit";
my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
$sth->execute(@param) or die $sth->errstr. "executing $sql";
}
-sub href_customer_tickets {
+sub _href_customer_tickets {
my( $self, $custnum, $priority ) = @_;
+ #i snarfed this from an RT bookmarked search, it could be unescaped in the
+ #source for readability and run through uri_escape
my $href =
'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
$custnum.
'%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
;
- if ( $priority && $field && $priority_field_queue ) {
+ if ( defined($priority) && $field && $priority_field_queue ) {
$href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
}
- if ( $priority && $field ) {
- $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20';
+ if ( defined($priority) && $field ) {
+ $href .= '%20AND%20%27CF.'. $field. '%27%20';
+ if ( $priority ) {
+ $href .= '%3D%20%27'. $priority. '%27%20';
+ } else {
+ $href .= 'IS%20%27NULL%27%20';
+ }
}
$href .= '&Rows=100'.
'&OrderBy=id&Page=1'.
- '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
+ '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
+ $self->baseurl.
+ 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22'.
+ $self->baseurl.
+ 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
- if ( $priority && $field ) {
+ if ( defined($priority) && $field ) {
$href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
}
$href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
- if ( $priority && $field ) {
+ if ( defined($priority) && $field ) {
$href .= '%20%0A%27__-__%27%2C';
}
$href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
$href;
+
}
+sub href_customer_tickets {
+
+ my $self = shift;
+ return $external_url . $self->_href_customer_tickets(@_);
+
+}
+
+
+sub _href_new_ticket {
+ my( $self, $custnum, $requestors ) = @_;
-sub href_new_ticket {
- my( $self, $custnum ) = @_;
'Ticket/Create.html?'.
"Queue=$default_queueid".
- "&new-MemberOf=freeside://freeside/cust_main/$custnum";
+ "&new-MemberOf=freeside://freeside/cust_main/$custnum".
+ ( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
+ ;
}
-sub href_ticket {
+sub href_new_ticket {
+
+ my $self = shift;
+ return return $external_url . $self->_href_new_ticket(@_);
+
+}
+
+sub _href_ticket {
my($self, $ticketnum) = @_;
'Ticket/Display.html?id='.$ticketnum;
}
+sub href_ticket {
+
+ my $self = shift;
+ return $external_url . $self->_href_ticket(@_);
+
+}
+
+sub baseurl {
+
+ return $external_url;
+
+}
+
1;