$limit ||= 0;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
- my $sql="SELECT tickets.*, queues.name, ".
- "position(tickets.status in 'newopenstalledresolvedrejecteddeleted')".
+ my $sql="SELECT Tickets.*, Queues.name, ".
+ "position(Tickets.status in 'newopenstalledresolvedrejecteddeleted')".
" AS svalue " .
( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
" $from_sql ".
my $where = '';
if ( defined($priority) ) {
- my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM queues
- WHERE queues.name = ? )
+ my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM Queues
+ WHERE Queues.name = ? )
OR ( ? = '' AND ObjectCustomFields.ObjectId = 0 )";
my $customfield_sql =
unshift @param, $priority;
$join = "JOIN ObjectCustomFieldValues
- ON ( tickets.id = ObjectCustomFieldValues.ObjectId )";
+ ON ( Tickets.id = ObjectCustomFieldValues.ObjectId )";
$where = " AND content = ?
AND ObjectCustomFieldValues.disabled != 1
$where =
"AND 0 = ( SELECT count(*) FROM ObjectCustomFieldValues
- WHERE ObjectId = tickets.id
+ WHERE ObjectId = Tickets.id
AND ObjectType = 'RT::Ticket'
AND $customfield_sql
)
}
my $sql = "
- FROM tickets
- JOIN queues ON ( tickets.queue = queues.id )
- JOIN links ON ( tickets.id = links.localbase )
+ FROM Tickets
+ JOIN Queues ON ( Tickets.queue = Queues.id )
+ JOIN Links ON ( Tickets.id = Links.localbase )
$join
WHERE ( ". join(' OR ', map "status = '$_'", $self->statuses ). " )
AND target = 'freeside://freeside/cust_main/$custnum'
}
sub href_customer_tickets {
- my( $self, $custnum, $priority ) = @_;
+ my( $self, $custnum ) = ( shift, shift );
+ my( $priority, @statuses);
+ if ( ref($_[0]) ) {
+ my $opt = shift;
+ $priority = $opt->{'priority'};
+ @statuses = $opt->{'statuses'} ? @{$opt->{'statuses'}} : $self->statuses;
+ } else {
+ $priority = shift;
+ @statuses = $self->statuses;
+ }
#my $href = $self->baseurl;
#i snarfed this from an RT bookmarked search, then unescaped (some of) it with
#perl -npe 's/%([0-9A-F]{2})/pack('C', hex($1))/eg;'
- my $href .=
+ #$href .=
+ my $href =
"Search/Results.html?Order=ASC&".
"Query= MemberOf = 'freeside://freeside/cust_main/$custnum' ".
#" AND ( Status = 'open' OR Status = 'new' OR Status = 'stalled' )"
- " AND ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " ) "
+ " AND ( ". join(' OR ', map "Status = '$_'", @statuses ). " ) "
;
if ( defined($priority) && $field && $priority_field_queue ) {
sub queues {
my($self) = @_;
- my $sql = "SELECT id, name FROM queues WHERE disabled = 0";
+ my $sql = "SELECT id, name FROM Queues WHERE disabled = 0";
my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
$sth->execute() or die $sth->errstr. " executing $sql";
return '' unless $queueid;
- my $sql = "SELECT name FROM queues WHERE id = ?";
+ my $sql = "SELECT name FROM Queues WHERE id = ?";
my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
$sth->execute($queueid) or die $sth->errstr. " executing $sql";
sub baseurl {
#my $self = shift;
- $external_url;
+ $external_url. '/';
}
sub _retrieve_single_value {
sub transaction_subject {
my( $self, $transaction_id ) = @_;
- my $sql = "SELECT subject from transactions JOIN tickets ON objectid=".
- "tickets.id WHERE transactions.id = ". $transaction_id;
+ my $sql = "SELECT subject from Transactions JOIN Tickets ON objectid=".
+ "Tickets.id WHERE transactions.id = ". $transaction_id;
$self->_retrieve_single_value($sql);
}
sub transaction_status {
my( $self, $transaction_id ) = @_;
- my $sql = "SELECT status from transactions JOIN tickets ON objectid=".
- "tickets.id WHERE transactions.id = ". $transaction_id;
+ my $sql = "SELECT status from Transactions JOIN Tickets ON objectid=".
+ "Tickets.id WHERE transactions.id = ". $transaction_id;
$self->_retrieve_single_value($sql);
}