},
{
+ 'key' => 'ticket_system-escalation',
+ 'section' => '',
+ 'description' => 'Enable priority escalation of tickets as part of daily batch processing.',
+ 'type' => 'checkbox',
+ },
+
+ {
'key' => 'ticket_system-rt_external_datasrc',
'section' => '',
'description' => 'With external RT integration, the DBI data source for the external RT installation, for example, <code>DBI:Pg:user=rt_user;password=rt_word;host=rt.example.com;dbname=rt</code>',