+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+ <p>All support contracts include:</p>
+ <ul class="indented">
+ <li>Quarterly upgrades.
+ <li>Optional offsite backup.
+ <li>Hotfixes for any critical bugs in the Freeside software itself.
+ <li>24/7 emergency support via telephone or pager.
+ </ul>
+ <p><b>Bronze</b> - <b class="h6">$150/month</b> - Email support and upgrades
+ <ul class="indented">
+ <li>Non-emergency support via email.
+ <li>10% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>2 hours/month of customizations.
+ <li>20% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>12 hours/month of customizations.
+ <li>30% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>28 hours/month of customizations.
+ <li>40% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>60 hours/month of customizations.
+ <li>50% discount on additional consulting or customization work.
+ </ul>
+ </td>
+ </tr>
+
+ </tr>
+ </table>
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">