- <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
- <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
- <br><br>
- <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br>
- Non-emergency support via email; 24/7 emergency support via telephone
- or pager.<br>
- <br>
- <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes 2 hours/month of customizations.<br>
- <br>
- <b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations<br>
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Direct access to all company developers and staff. Includes 12 hours/month
- of customizations.<br>
- <br>
- <b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
- Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.<br>
- <br>
- <b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access with major customizations<br>
- Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.<br>
- </p>
+ <td align="left" valign="top">
+ <p>All support contracts include:</p>
+ <ul class="indented">
+ <li>Quarterly upgrades.
+ <li>Offsite backup (optional).
+ <li>Temporary replacement server available
+ <li>24/7 emergency support via telephone or pager.
+ </ul>
+ <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
+ <ul class="indented">
+ <li>Non-emergency support via email.
+ <li>10% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>3 hours/month of customizations.
+ <li>20% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>10 hours/month of customizations.
+ <li>30% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>24 hours/month of customizations.
+ <li>40% discount on additional consulting or customization work.
+ </ul>
+ <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+ <ul class="indented">
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+ <li>Direct access to all company developers and staff.
+ <li>52 hours/month of customizations.
+ <li>50% discount on additional consulting or customization work.
+ </ul>