my $queue = RT::Test->load_or_create_queue( Name => 'General' );
my $user = RT::Test->load_or_create_user( Name => 'bob', EmailAddress => 'bob@example.com' );
my $queue = RT::Test->load_or_create_queue( Name => 'General' );
my $user = RT::Test->load_or_create_user( Name => 'bob', EmailAddress => 'bob@example.com' );