# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
#
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
#
if ( ( $self->TicketObj->Status eq 'open' )
|| ( ( $self->TicketObj->Status eq 'new' )
&& $self->TransactionObj->IsInbound )
if ( ( $self->TicketObj->Status eq 'open' )
|| ( ( $self->TicketObj->Status eq 'new' )
&& $self->TransactionObj->IsInbound )