- $self->{'inc_by'} = $self->TransactionObj->FirstCustomFieldValue($cfname);
- return ( $self->{'inc_by'} =~ /^(\d+)$/ );
+ #RT::Logger->info('Accumulate::Prepare called on transaction '.
+ # $self->TransactionObj->Id." field $cfname");
+ my $TransObj = $self->TransactionObj;
+ my $TicketObj = $self->TicketObj;
+ if ( $TransObj->Type eq 'Create' and
+ !defined($TransObj->FirstCustomFieldValue($cfname)) ) {
+ # special case: we're creating a new ticket, and the initial value
+ # may have been set on the ticket instead of the transaction, so
+ # update the transaction to match
+ $self->{'obj'} = $TransObj;
+ $self->{'inc_by'} = $TicketObj->FirstCustomFieldValue($cfname);
+ } else {
+ # the usual case when updating an existing ticket
+ $self->{'obj'} = $TicketObj;
+ $self->{'inc_by'} = $TransObj->FirstCustomFieldValue($cfname)
+ || '';
+ }
+ return ( $self->{'inc_by'} =~ /^(\d+)$/ ); # else it's empty