- { Description => 'On Comment Notify AdminCcs as Comment',
- ScripCondition => 'On Comment',
- ScripAction => 'Notify AdminCcs As Comment',
- Template => 'Admin Comment' },
- { Description => 'On Comment Notify Other Recipients as Comment',
- ScripCondition => 'On Comment',
- ScripAction => 'Notify Other Recipients As Comment',
- Template => 'Correspondence' },
+
+ { Description => 'On Correspond Open Tickets',
+ ScripCondition => 'On Correspond',
+ ScripAction => 'Open Tickets',
+ Template => 'Blank' },
+ { Description => 'On Create Autoreply To Requestors',
+ ScripCondition => 'On Create',
+ ScripAction => 'AutoReply To Requestors',
+ Template => 'AutoReply in HTML' },
+ { Description => 'On Create Notify Owner and AdminCcs',
+ ScripCondition => 'On Create',
+ ScripAction => 'Notify Owner and AdminCcs',
+ Template => 'Transaction in HTML' },
+ { Description => 'On Create Notify Ccs',
+ ScripCondition => 'On Create',
+ ScripAction => 'Notify Ccs',
+ Template => 'Correspondence in HTML' },
+ { Description => 'On Create Notify Other Recipients',
+ ScripCondition => 'On Create',
+ ScripAction => 'Notify Other Recipients',
+ Template => 'Correspondence in HTML' },
+ { Description => 'On Owner Change Notify Owner',
+ ScripCondition => 'On Owner Change',
+ ScripAction => 'Notify Owner',
+ Template => 'Transaction in HTML' },