Merge branch 'patch-1' of https://github.com/gjones2/Freeside

[freeside.git] / rt / etc / initialdata

diff --git a/rt/etc/initialdata b/rt/etc/initialdata
index 89db2cc..7ab746d 100644 (file)
--- a/rt/etc/initialdata
+++ b/rt/etc/initialdata
@@ -1,4 +1,4 @@
-# Initial data for a fresh RT3 Installation.
+# Initial data for a fresh RT installation.

 
 @Users = (
     {  Name         => 'root',
 
 @Users = (
     {  Name         => 'root',


@@ -19,6 +19,7 @@
              CorrespondAddress => "",
              CommentAddress    => "", },
            { Name        => '___Approvals',
              CorrespondAddress => "",
              CommentAddress    => "", },
            { Name        => '___Approvals',

+             Lifecycle   => 'approvals',

              Description => 'A system-internal queue for the approvals system',
              Disabled    => 2, } );
 
              Description => 'A system-internal queue for the approvals system',
              Disabled    => 2, } );
 


@@ -63,11 +64,13 @@
       ExecModule  => 'NotifyAsComment',
       Argument    => 'Requestor,Cc' },
 
       ExecModule  => 'NotifyAsComment',
       Argument    => 'Requestor,Cc' },
 

-    { Name        => 'Notify Requestors and Ccs',                         # loc
-      Description => 'Send mail to requestors and Ccs',                   # loc
-      ExecModule  => 'Notify',
-      Argument    => 'Requestor,Cc' },
+# deprecated
+#    { Name        => 'Notify Requestors and Ccs',                         # loc
+#      Description => 'Send mail to requestors and Ccs',                   # loc
+#      ExecModule  => 'Notify',
+#      Argument    => 'Requestor,Cc' },

 
 

+# not yet deprecated

     { Name        => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment',    # loc
       Description => 'Send mail to owner and all watchers as a "comment"',          # loc
       ExecModule  => 'NotifyAsComment',
     { Name        => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment',    # loc
       Description => 'Send mail to owner and all watchers as a "comment"',          # loc
       ExecModule  => 'NotifyAsComment',


@@ -80,10 +83,12 @@
       Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
       ExecModule  => 'NotifyAsComment',
       Argument    => 'OtherRecipients' },
       Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
       ExecModule  => 'NotifyAsComment',
       Argument    => 'OtherRecipients' },

-    { Name        => 'Notify Other Recipients',                           # loc
-      Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
-      ExecModule  => 'Notify',
-      Argument    => 'OtherRecipients' },
+# deprecated
+#    { Name        => 'Notify Other Recipients',                           # loc
+#      Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
+#      ExecModule  => 'Notify',
+#      Argument    => 'OtherRecipients' },
+

     { Name        => 'User Defined',                                      # loc
       Description => 'Perform a user-defined action',                     # loc
       ExecModule  => 'UserDefined', },
     { Name        => 'User Defined',                                      # loc
       Description => 'Perform a user-defined action',                     # loc
       ExecModule  => 'UserDefined', },


@@ -97,6 +102,29 @@
     { Name        => 'Extract Subject Tag',                               # loc
       Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc
       ExecModule  => 'ExtractSubjectTag' },
     { Name        => 'Extract Subject Tag',                               # loc
       Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc
       ExecModule  => 'ExtractSubjectTag' },

+
+    #freeside
+    { Name        => 'Set Priority',
+      Description => 'Set ticket priority',
+      ExecModule  => 'SetPriority',
+      Argument    => '',
+    },
+    { Name        => 'Cancel Scheduled Resolve',
+      Description => 'Set ticket not to resolve in the future',
+      ExecModule  => 'SetWillResolve',
+      Argument    => '',
+    },
+    { Name        => 'Scheduled Resolve',
+      Description => 'Resolve ticket if its WillResolve date has passed',
+      ExecModule  => 'ScheduledResolve',
+      Argument    => '',
+    },
+# combine these into a single action so they can see each other in the headers
+    { Name        => 'Notify Requestors, Ccs, and Other Recipients',
+      Description => 'Send mail to requestors, watchers, and explicit Ccs',
+      ExecModule  => 'Notify',
+      Argument    => 'Requestor,Cc,OtherRecipients',
+    },

 );
 
 @ScripConditions = (
 );
 
 @ScripConditions = (


@@ -118,6 +146,27 @@
 
     {
 
 
     {
 

+      Name                 => 'On Forward',                                # loc
+      Description          => 'Whenever a ticket or transaction is forwarded', # loc
+      ApplicableTransTypes => 'Forward Transaction,Forward Ticket',
+      ExecModule           => 'AnyTransaction', },
+
+    {
+
+      Name                 => 'On Forward Ticket',                         # loc
+      Description          => 'Whenever a ticket is forwarded',            # loc
+      ApplicableTransTypes => 'Forward Ticket',
+      ExecModule           => 'AnyTransaction', },
+
+    {
+
+      Name                 => 'On Forward Transaction',                    # loc
+      Description          => 'Whenever a transaction is forwarded',       # loc
+      ApplicableTransTypes => 'Forward Transaction',
+      ExecModule           => 'AnyTransaction', },
+
+    {
+

       Name                 => 'On Comment',                                # loc
       Description          => 'Whenever comments come in',                 # loc
       ApplicableTransTypes => 'Comment',
       Name                 => 'On Comment',                                # loc
       Description          => 'Whenever comments come in',                 # loc
       ApplicableTransTypes => 'Comment',


@@ -185,6 +234,18 @@
        ExecModule           => 'ReopenTicket',
     },
 
        ExecModule           => 'ReopenTicket',
     },
 

+    #freeside
+    {  Name                 => 'On Custom Field Transaction',
+       Description          => 'When a custom field is changed',
+       ExecModule           => 'CustomFieldTransaction',
+       ApplicableTransTypes => 'Any',
+    },
+    {  Name                 => 'On Custom Field Change',
+       Description          => 'When a custom field is changed to some value',
+       ExecModule           => 'CustomFieldChange',
+       ApplicableTransTypes => 'Any',
+    },
+

 );
 
 @Templates = (
 );
 
 @Templates = (


@@ -206,11 +267,11 @@ creation of a trouble ticket regarding:
 a summary of which appears below.
 
 There is no need to reply to this message right now.  Your ticket has been
 a summary of which appears below.
 
 There is no need to reply to this message right now.  Your ticket has been

-assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}].
+assigned an ID of { $Ticket->SubjectTag }.

 
 Please include the string:
 
 
 Please include the string:
 

-         [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
+         { $Ticket->SubjectTag }

 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.
 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.


@@ -270,7 +331,7 @@ you may reply to this message.
        Name        => 'Admin Comment',                           # loc
        Description => 'Default admin comment template',          # loc
        Content     =>
        Name        => 'Admin Comment',                           # loc
        Description => 'Default admin comment template',          # loc
        Content     =>

-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $s =~ s/^Re//i; $s;}
+'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}

 RT-Attach-Message: yes
 
 
 RT-Attach-Message: yes
 
 


@@ -331,7 +392,7 @@ batch-process all your pending approvals.
 
 Greetings,
 
 
 Greetings,
 

-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
+Your ticket has been approved by { eval { $Approver->Name } }.

 Other approvals may be pending.
 
 Approver\'s notes: { $Notes }
 Other approvals may be pending.
 
 Approver\'s notes: { $Notes }


@@ -345,7 +406,7 @@ Approver\'s notes: { $Notes }
 
 Greetings,
 
 
 Greetings,
 

-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
+Your ticket has been approved by { eval { $Approver->Name } }.

 Its Owner may now start to act on it.
 
 Approver\'s notes: { $Notes }
 Its Owner may now start to act on it.
 
 Approver\'s notes: { $Notes }


@@ -359,7 +420,7 @@ Approver\'s notes: { $Notes }
 
 Greetings,
 
 
 Greetings,
 

-Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
+Your ticket has been rejected by { eval { $Approver->Name } }.

 
 Approver\'s notes: { $Notes }
 '
 
 Approver\'s notes: { $Notes }
 '


@@ -486,8 +547,18 @@ Hour:         { $SubscriptionObj->SubValue('Hour') }
 }
 }
 },
 }
 }
 },

+    {  Queue       => 0,
+       Name        => 'Custom Field Transaction',
+       Description => 'Custom field value changed',
+       Content     => q[Subject: {$Transaction->BriefDescription()}
+
+{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
+
+{$Transaction->Content()}
+],
+    },
+

 );
 );

-# }}}

 
 @Scrips = (
     {  Description    => 'On Correspond Open Tickets',
 
 @Scrips = (
     {  Description    => 'On Correspond Open Tickets',


@@ -510,14 +581,18 @@ Hour:         { $SubscriptionObj->SubValue('Hour') }
        ScripCondition => 'On Correspond',
        ScripAction    => 'Notify AdminCcs',
        Template       => 'Admin Correspondence' },
        ScripCondition => 'On Correspond',
        ScripAction    => 'Notify AdminCcs',
        Template       => 'Admin Correspondence' },

-    {  Description    => 'On Correspond Notify Requestors and Ccs',
-       ScripCondition => 'On Correspond',
-       ScripAction    => 'Notify Requestors And Ccs',
-       Template       => 'Correspondence' },
-    {  Description    => 'On Correspond Notify Other Recipients',
+#    {  Description    => 'On Correspond Notify Requestors and Ccs',
+#       ScripCondition => 'On Correspond',
+#       ScripAction    => 'Notify Requestors And Ccs',
+#       Template       => 'Correspondence' },
+#    {  Description    => 'On Correspond Notify Other Recipients',
+#       ScripCondition => 'On Correspond',
+#       ScripAction    => 'Notify Other Recipients',
+#       Template       => 'Correspondence' },
+    {  Description    => 'On Correspond Notify Requestors, Ccs, and Other Recipients',

        ScripCondition => 'On Correspond',
        ScripCondition => 'On Correspond',

-       ScripAction    => 'Notify Other Recipients',
-       Template       => 'Correspondence' },
+       ScripAction    => 'Notify Requestors, Ccs, and Other Recipients',
+       Template       => 'Correspondence', },

     {  Description    => 'On Comment Notify AdminCcs as Comment',
        ScripCondition => 'On Comment',
        ScripAction    => 'Notify AdminCcs As Comment',
     {  Description    => 'On Comment Notify AdminCcs as Comment',
        ScripCondition => 'On Comment',
        ScripAction    => 'Notify AdminCcs As Comment',


@@ -534,6 +609,10 @@ Hour:         { $SubscriptionObj->SubValue('Hour') }
        ScripCondition => 'On Transaction',
        ScripAction    => 'Extract Subject Tag',
        Template       => 'Blank' },
        ScripCondition => 'On Transaction',
        ScripAction    => 'Extract Subject Tag',
        Template       => 'Blank' },

+    {  Description    => 'On Correspond, cancel future resolve',
+       ScripCondition => 'On Correspond',
+       ScripAction    => 'Cancel Scheduled Resolve',
+       Template       => 'Blank' },

 );
 
 @ACL = (
 );
 
 @ACL = (


@@ -602,3 +681,18 @@ Hour:         { $SubscriptionObj->SubValue('Hour') }
       },
     },
 );
       },
     },
 );

+
+# freeside upgrade
+# Obsolete/erroneous scrips
+# If
+#   $Delete_Scrips{conditionname}{actionname}{templatename}
+# exists, and the scrip was created by the system user, it 
+# will be deleted on upgrade.  Lowercase all the names here.
+
+%Delete_Scrips = (
+  'on correspond' => {
+    'notify requestors and ccs' => { 'correspondence' => 1 },
+    'notify other recipients'   => { 'correspondence' => 1 },
+  }
+);
+