+=head2 Templates Provided with RT
+
+RT comes with a set of templates for the default notifications. As you start to
+customize your templates, these templates are a good place to look for
+examples. As you customize, it can be helpful to create new templates and
+update your scrips to reference your new templates. This leaves the original RT
+templates in place for easy reference.
+
+Starting in RT 4.2, each template has a plain text version and an HTML
+version. For example, the "Correspondence" template is the plain text version
+of the default template for correspondence (replies) and the "Correspondence in
+HTML" template is the same template formatted in HTML. The 4.2 upgrade provides
+a C<switch-templates-to> script to switch all default templates from plain text
+to HTML or the reverse. See the L<UPGRADING-4.2> notes for details.
+