-Classes need to be Applied, just like a Custom Field by using the
-Applied To link. You can apply them globally or on a queue-by-queue
-basis.
+A common use for Articles is to store frequently
+used replies for requestors, like troubleshooting steps or how to sign
+up for a new account. When you insert Article text, you may or may not
+want to include the Article name and summary, in addition to the content,
+when inserting the Article in a reply. You can control this behavior on
+the Class configuration page.