+lib/RT/Action.pm #create ticket on custom field change
+lib/RT/Condition.pm #create ticket on custom field change
+lib/RT/Scrip_Overlay.pm #create ticket on custom field change
+lib/RT/Action/CreateTickets.pm #create ticket on custom field change
+lib/RT/Action/EscalatePriority.pm #ticket escalation
+lib/RT/Condition/CustomFieldChange.pm #create ticket on custom field change