<TABLE CELLSPACING=2 CELLPADDING=0 BORDER=0" WIDTH="100%" BGCOLOR="#eeeeee">
<TR><TH BGCOLOR="#cccccc">Support/Ticketing</TH></TR>
<TR><TD>
<TABLE CELLSPACING=2 CELLPADDING=0 BORDER=0" WIDTH="100%" BGCOLOR="#eeeeee">
<TR><TH BGCOLOR="#cccccc">Support/Ticketing</TH></TR>
<TR><TD>
<BR><FONT SIZE="+1"><A HREF="rt/">Ticketing Main</A></FONT>
<BR><BR>
Reports
<UL>
<LI><A HREF="search/cust_main.cgi?browse=tickets">Customers sorted by active tickets</A>
<BR><FONT SIZE="+1"><A HREF="rt/">Ticketing Main</A></FONT>
<BR><BR>
Reports
<UL>
<LI><A HREF="search/cust_main.cgi?browse=tickets">Customers sorted by active tickets</A>
<TABLE CELLSPACING=2 CELLPADDING=0 BORDER=0 WIDTH="100%" BGCOLOR="#eeeeee">
<TR><TH BGCOLOR="#cccccc">Bookkeeping / Collections</TH></TR>
<TR><TD>
<TABLE CELLSPACING=2 CELLPADDING=0 BORDER=0 WIDTH="100%" BGCOLOR="#eeeeee">
<TR><TH BGCOLOR="#cccccc">Bookkeeping / Collections</TH></TR>
<TR><TD>
<BR>
<BR><FORM ACTION="search/cust_main.cgi" METHOD="GET">Credit card # <INPUT TYPE="hidden" NAME="card_on" VALUE="1"><INPUT TYPE="text" NAME="card"><INPUT TYPE="submit" VALUE="Search"></FORM>
<FORM ACTION="search/cust_bill.html" METHOD="GET">Invoice # <INPUT TYPE="text" NAME="invnum" SIZE="8"><INPUT TYPE="submit" VALUE="Search"></FORM>
<BR>
<BR><FORM ACTION="search/cust_main.cgi" METHOD="GET">Credit card # <INPUT TYPE="hidden" NAME="card_on" VALUE="1"><INPUT TYPE="text" NAME="card"><INPUT TYPE="submit" VALUE="Search"></FORM>
<FORM ACTION="search/cust_bill.html" METHOD="GET">Invoice # <INPUT TYPE="text" NAME="invnum" SIZE="8"><INPUT TYPE="submit" VALUE="Search"></FORM>
<LI>open invoices (<A HREF="search/cust_bill.html?OPEN_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN_custnum">by customer number</A>)
<LI>15 day open invoices (<A HREF="search/cust_bill.html?OPEN15_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN15_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN15_custnum">by customer number</A>)
<LI>30 day open invoices (<A HREF="search/cust_bill.html?OPEN30_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN30_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN30_custnum">by customer number</A>)
<LI>open invoices (<A HREF="search/cust_bill.html?OPEN_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN_custnum">by customer number</A>)
<LI>15 day open invoices (<A HREF="search/cust_bill.html?OPEN15_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN15_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN15_custnum">by customer number</A>)
<LI>30 day open invoices (<A HREF="search/cust_bill.html?OPEN30_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN30_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN30_custnum">by customer number</A>)
<LI>120 day open invoices (<A HREF="search/cust_bill.html?OPEN120_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN120_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN120_custnum">by customer number</A>)
<LI>all invoices (<A HREF="search/cust_bill.html?invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?date">by date</A>) (<A HREF="search/cust_bill.html?custnum">by customer number</A>)
</UL>
<LI>120 day open invoices (<A HREF="search/cust_bill.html?OPEN120_invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?OPEN120_date">by date</A>) (<A HREF="search/cust_bill.html?OPEN120_custnum">by customer number</A>)
<LI>all invoices (<A HREF="search/cust_bill.html?invnum">by invoice number</A>) (<A HREF="search/cust_bill.html?date">by date</A>) (<A HREF="search/cust_bill.html?custnum">by customer number</A>)
</UL>
+ <A HREF="search/report_cust_bill.html">Advanced invoice reports</A><BR><BR>
+ Invoice event reports
+ <UL>
+ <LI><a href="search/cust_bill_event.html">All invoice events for a date range</a>
+ <LI><a href="search/cust_bill_event.html?failed=1">Invoice event errors for a date range (failed credit cards, processor or printer problems, etc.)</a>
+ </UL>
<A HREF="search/report_cust_pay.html">Payment report (by type and/or date range)</A>
<BR><BR><A HREF="search/report_cust_credit.html">Credit report (by employee and/or date range)</A>
<BR><BR><A HREF="graph/money_time.cgi">Sales, Credits and Receipts Summary</A>
<A HREF="search/report_cust_pay.html">Payment report (by type and/or date range)</A>
<BR><BR><A HREF="search/report_cust_credit.html">Credit report (by employee and/or date range)</A>
<BR><BR><A HREF="graph/money_time.cgi">Sales, Credits and Receipts Summary</A>
Auditing pre-Freeside services with no customer record
<UL>
<LI>unlinked accounts (<A HREF="search/svc_acct.cgi?UN_svcnum">by service number</A>) (<A HREF="search/svc_acct.cgi?UN_username">by username</A>) (<A HREF="search/svc_acct.cgi?UN_uid">by uid</A>)
Auditing pre-Freeside services with no customer record
<UL>
<LI>unlinked accounts (<A HREF="search/svc_acct.cgi?UN_svcnum">by service number</A>) (<A HREF="search/svc_acct.cgi?UN_username">by username</A>) (<A HREF="search/svc_acct.cgi?UN_uid">by uid</A>)
<LI>unlinked domains (<A HREF="search/svc_domain.cgi?UN_svcnum">by service number</A>) (<A HREF="search/svc_domain.cgi?UN_domain">by domain</A>)
<LI>unlinked externals (<A HREF="search/svc_external.cgi?UN_svcnum">by service number</A>) (<A HREF="search/svc_external.cgi?UN_id">by id</A>)
</UL>
<LI>unlinked domains (<A HREF="search/svc_domain.cgi?UN_svcnum">by service number</A>) (<A HREF="search/svc_domain.cgi?UN_domain">by domain</A>)
<LI>unlinked externals (<A HREF="search/svc_external.cgi?UN_svcnum">by service number</A>) (<A HREF="search/svc_external.cgi?UN_id">by id</A>)
</UL>
<LI><A HREF="search/cust_pkg_report.cgi">packages (by next bill date range)</A>
</UL>
<A HREF="browse/part_pkg.cgi?active=1">Package definitions (by number of active packages)</A><BR><BR>
<LI><A HREF="search/cust_pkg_report.cgi">packages (by next bill date range)</A>
</UL>
<A HREF="browse/part_pkg.cgi?active=1">Package definitions (by number of active packages)</A><BR><BR>
<LI><A HREF="browse/part_bill_event.cgi">View/Edit invoice events</A>
- Actions for overdue invoices
<LI><A HREF="search/prepay_credit.html">View/Edit prepaid cards</A>
<LI><A HREF="browse/part_bill_event.cgi">View/Edit invoice events</A>
- Actions for overdue invoices
<LI><A HREF="search/prepay_credit.html">View/Edit prepaid cards</A>