+tie my %report_ticketing_statistics, 'Tie::IxHash',
+ 'Tickets per day per Queue' => [ $fsurl.'rt/RTx/Statistics/CallsQueueDay', 'View the number of tickets created, resolved or deleted in a specific Queue, over the requested period of days' ],
+ 'Ticket status by Queue' => [ $fsurl.'rt/RTx/Statistics/OpenStalled', 'View numbers of new, open and stalled tickets in a selected Queue' ],
+ 'Tickets per day (multiple Queues)' => [ $fsurl.'rt/RTx/Statistics/CallsMultiQueue', 'View tickets created, resolved or deleted on in one or more Queues over a specified time period' ],
+ 'Tickets per Day of Week' => [ $fsurl.'rt/RTx/Statistics/DayOfWeek', 'View trends showing when tickets are created, resolved or deleted' ],
+ 'Time to resolve' => [ $fsurl.'rt/RTx/Statistics/Resolution', 'View how long tickets take to be resolved by Queue' ],
+ 'Time to resolve (scatter graph)' => [ $fsurl.'rt/RTx/Statistics/TimeToResolve', 'View a detailed scatter graph of time to resolve tickets by Queue' ],
+;
+
+tie my %report_ticketing, 'Tie::IxHash',
+ 'Resolved by owner' => [ $fsurl.'rt/Tools/Reports/ResolvedByOwner.html', '' ],
+ 'Resolved in date range' => [ $fsurl.'rt/Tools/Reports/ResolvedByDates.html', '' ],
+ 'Created in date range' => [ $fsurl.'rt/Tools/Reports/CreatedByDates.html', '' ],
+ 'separator' => '',
+ 'Statistics' => [ \%report_ticketing_statistics, '' ],
+ 'separator2' => '',
+ 'Advanced ticket reports' => [ $fsurl.'rt/Search/Build.html', 'List tickets by any criteria' ],
+;
+