- Freeside is a web-based billing and trouble ticketing application. It
- includes features for ISPs, hosting providers, and VoIP providers, but can
- also be used as a generic customer database, invoicing and membership
- application. If you like buzzwords, call it an "BSS/OSS and CRM solution".
+ Freeside is a web-based billing, trouble ticketing and network monitoring
+ application. It includes features for ISPs and WISPs, hosting providers and
+ VoIP providers, but can also be used as a generic customer database, invoicing
+ and membership application. If you like buzzwords, you can call it a
+ "BSS/OSS and CRM solution".