+ # if there is a future package change scheduled, unlink from it (like
+ # abort_change) first, then delete it.
+ $hash{'change_to_pkgnum'} = '';
+
+ # save the package state
+ my $new = new FS::cust_pkg ( \%hash );
+ $error = $new->replace( $self, options => { $self->options } );
+
+ if ( $self->change_to_pkgnum ) {
+ my $change_to = FS::cust_pkg->by_key($self->change_to_pkgnum);
+ $error ||= $change_to->cancel('no_delay_cancel' => 1) || $change_to->delete;
+ }
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+
+ foreach my $supp_pkg ( $self->supplemental_pkgs ) {
+ $error = $supp_pkg->cancel(%options,
+ 'from_main' => 1,
+ 'date' => $date, #in case it got changed by delay_cancel
+ 'delay_cancel' => $delay_cancel,
+ );
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "canceling supplemental pkg#".$supp_pkg->pkgnum.": $error";
+ }
+ }
+
+ if ($delay_cancel && !$options{'from_main'}) {
+ $error = $new->suspend(
+ 'from_cancel' => 1,
+ 'time' => $cancel_time
+ );
+ }
+
+ unless ($date) {
+ foreach my $usage ( $self->cust_pkg_usage ) {
+ $error = $usage->delete;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "deleting usage pools: $error";
+ }
+ }
+ }
+
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+ return '' if $date; #no errors
+
+ my $cust_main = $self->cust_main;
+
+ my @invoicing_list = $cust_main->invoicing_list_emailonly;
+ my $msgnum = $conf->config('cancel_msgnum', $cust_main->agentnum);
+ if ( !$options{'quiet'}
+ && $conf->config_bool('emailcancel', $cust_main->agentnum)
+ && @invoicing_list
+ && $msgnum
+ )
+ {
+ my $msg_template = qsearchs('msg_template', { msgnum => $msgnum });
+ my $error = $msg_template->send(
+ 'cust_main' => $cust_main,
+ 'object' => $self,
+ );
+ #should this do something on errors?
+ }
+
+ my %pkg_class = map { $_=>1 }
+ $conf->config('cancel_msgnum-referring_cust-pkg_class');
+ my $ref_msgnum = $conf->config('cancel_msgnum-referring_cust');
+ if ( !$options{'quiet'}
+ && $cust_main->referral_custnum
+ && $pkg_class{ $self->classnum }
+ && $ref_msgnum
+ )
+ {
+ my $msg_template = qsearchs('msg_template', { msgnum => $ref_msgnum });
+ my $error = $msg_template->send(
+ 'cust_main' => $cust_main->referring_cust_main,
+ 'object' => $self,
+ );
+ #should this do something on errors?
+ }
+
+ ''; #no errors
+
+}
+
+=item cancel_if_expired [ NOW_TIMESTAMP ]
+
+Cancels this package if its expire date has been reached.
+
+=cut
+
+sub cancel_if_expired {
+ my $self = shift;
+ my $time = shift || time;
+ return '' unless $self->expire && $self->expire <= $time;
+ my $error = $self->cancel;
+ if ( $error ) {
+ return "Error cancelling expired pkg ". $self->pkgnum. " for custnum ".
+ $self->custnum. ": $error";
+ }
+ '';
+}
+
+=item uncancel_svc_x
+
+For cancelled cust_pkg, returns a list of new, uninserted FS::svc_X records
+for services that would be inserted by L</uncancel>. Returned objects also
+include the field _h_svc_x, which contains the service history object.
+
+Set pkgnum before inserting.
+
+Accepts the following options:
+
+only_svcnum - arrayref of svcnum, only returns objects for these svcnum
+(and only if they would otherwise be returned by this)
+
+=cut
+
+sub uncancel_svc_x {
+ my ($self, %opt) = @_;
+
+ die 'uncancel_svc_x called on a non-cancelled cust_pkg' unless $self->get('cancel');
+
+ #find historical services within this timeframe before the package cancel
+ # (incompatible with "time" option to cust_pkg->cancel?)
+ my $fuzz = 2 * 60; #2 minutes? too much? (might catch separate unprovision)
+ # too little? (unprovisioing export delay?)
+ my($end, $start) = ( $self->get('cancel'), $self->get('cancel') - $fuzz );
+ my @h_cust_svc = $self->h_cust_svc( $end, $start );
+
+ my @svc_x;
+ foreach my $h_cust_svc (@h_cust_svc) {
+ next if $opt{'only_svcnum'} && !(grep { $_ == $h_cust_svc->svcnum } @{$opt{'only_svcnum'}});
+ # filter out services that still exist on this package (ie preserved svcs)
+ # but keep services that have since been provisioned on another package (for informational purposes)
+ next if qsearchs('cust_svc',{ 'svcnum' => $h_cust_svc->svcnum, 'pkgnum' => $self->pkgnum });
+ my $h_svc_x = $h_cust_svc->h_svc_x( $end, $start );
+ next unless $h_svc_x; # this probably doesn't happen, but just in case
+ (my $table = $h_svc_x->table) =~ s/^h_//;
+ require "FS/$table.pm";
+ my $class = "FS::$table";
+ my $svc_x = $class->new( {
+ 'svcpart' => $h_cust_svc->svcpart,
+ '_h_svc_x' => $h_svc_x,
+ map { $_ => $h_svc_x->get($_) } fields($table)
+ } );
+
+ # radius_usergroup
+ if ( $h_svc_x->isa('FS::h_svc_Radius_Mixin') ) {
+ $svc_x->usergroup( [ $h_svc_x->h_usergroup($end, $start) ] );
+ }
+
+ #these are pretty rare, but should handle them
+ # - dsl_device (mac addresses)
+ # - phone_device (mac addresses)
+ # - dsl_note (ikano notes)
+ # - domain_record (i.e. restore DNS information w/domains)
+ # - inventory_item(?) (inventory w/un-cancelling service?)
+ # - nas (svc_broaband nas stuff)
+ #this stuff is unused in the wild afaik
+ # - mailinglistmember
+ # - router.svcnum?
+ # - svc_domain.parent_svcnum?
+ # - acct_snarf (ancient mail fetching config)
+ # - cgp_rule (communigate)
+ # - cust_svc_option (used by our Tron stuff)
+ # - acct_rt_transaction (used by our time worked stuff)
+
+ push @svc_x, $svc_x;
+ }
+ return @svc_x;
+}
+
+=item uncancel_svc_summary
+
+Returns an array of hashrefs, one for each service that could
+potentially be reprovisioned by L</uncancel>, with the following keys:
+
+svcpart
+
+svc
+
+uncancel_svcnum
+
+label - from history table if not currently calculable, undefined if it can't be loaded
+
+reprovisionable - 1 if test reprovision succeeded, otherwise 0
+
+num_cust_svc - number of svcs for this svcpart, only if summarizing (see below)
+
+Cannot be run from within a transaction. Performs inserts
+to test the results, and then rolls back the transaction.
+Does not perform exports, so does not catch if export would fail.
+
+Also accepts the following options:
+
+no_test_reprovision - skip the test inserts (reprovisionable field will not exist)
+
+summarize_size - if true, returns a single summary record for svcparts with at
+least this many svcs, will have key num_cust_svc but not uncancel_svcnum, label or reprovisionable
+
+=cut
+
+sub uncancel_svc_summary {
+ my ($self, %opt) = @_;
+
+ die 'uncancel_svc_summary called on a non-cancelled cust_pkg' unless $self->get('cancel');
+ die 'uncancel_svc_summary called from within a transaction' unless $FS::UID::AutoCommit;
+
+ local $FS::svc_Common::noexport_hack = 1; # very important not to run exports!!!
+ local $FS::UID::AutoCommit = 0;
+
+ # sort by svcpart, to check summarize_size
+ my $uncancel_svc_x = {};
+ foreach my $svc_x (sort { $a->{'svcpart'} <=> $b->{'svcpart'} } $self->uncancel_svc_x) {
+ $uncancel_svc_x->{$svc_x->svcpart} = [] unless $uncancel_svc_x->{$svc_x->svcpart};
+ push @{$uncancel_svc_x->{$svc_x->svcpart}}, $svc_x;
+ }
+
+ my @out;
+ foreach my $svcpart (keys %$uncancel_svc_x) {
+ my @svcpart_svc_x = @{$uncancel_svc_x->{$svcpart}};
+ if ($opt{'summarize_size'} && (@svcpart_svc_x >= $opt{'summarize_size'})) {
+ my $svc_x = $svcpart_svc_x[0]; #grab first one for access to $part_svc
+ my $part_svc = $svc_x->part_svc;
+ push @out, {
+ 'svcpart' => $part_svc->svcpart,
+ 'svc' => $part_svc->svc,
+ 'num_cust_svc' => scalar(@svcpart_svc_x),
+ };
+ } else {
+ foreach my $svc_x (@svcpart_svc_x) {
+ my $part_svc = $svc_x->part_svc;
+ my $out = {
+ 'svcpart' => $part_svc->svcpart,
+ 'svc' => $part_svc->svc,
+ 'uncancel_svcnum' => $svc_x->get('_h_svc_x')->svcnum,
+ };
+ $svc_x->pkgnum($self->pkgnum); # provisioning services on a canceled package, will be rolled back
+ my $insert_error;
+ unless ($opt{'no_test_reprovision'}) {
+ # avoid possibly fatal errors from missing linked records
+ eval { $insert_error = $svc_x->insert };
+ $insert_error ||= $@;
+ }
+ if ($opt{'no_test_reprovision'} or $insert_error) {
+ # avoid possibly fatal errors from missing linked records
+ eval { $out->{'label'} = $svc_x->label };
+ eval { $out->{'label'} = $svc_x->get('_h_svc_x')->label } unless defined($out->{'label'});
+ $out->{'reprovisionable'} = 0 unless $opt{'no_test_reprovision'};
+ } else {
+ $out->{'label'} = $svc_x->label;
+ $out->{'reprovisionable'} = 1;
+ }
+ push @out, $out;
+ }
+ }
+ }
+
+ dbh->rollback;
+ return @out;
+}
+
+=item uncancel
+
+"Un-cancels" this package: Orders a new package with the same custnum, pkgpart,
+locationnum, (other fields?). Attempts to re-provision cancelled services
+using history information (errors at this stage are not fatal).
+
+cust_pkg: pass a scalar reference, will be filled in with the new cust_pkg object
+
+svc_fatal: service provisioning errors are fatal
+
+svc_errors: pass an array reference, will be filled in with any provisioning errors
+
+only_svcnum: arrayref, only attempt to re-provision these cancelled services
+
+main_pkgnum: link the package as a supplemental package of this one. For
+internal use only.
+
+=cut
+
+sub uncancel {
+ my( $self, %options ) = @_;
+
+ #in case you try do do $uncancel-date = $cust_pkg->uncacel
+ return '' unless $self->get('cancel');
+
+ if ( $self->main_pkgnum and !$options{'main_pkgnum'} ) {
+ return $self->main_pkg->uncancel(%options);
+ }
+
+ ##
+ # Transaction-alize
+ ##
+
+ my $oldAutoCommit = $FS::UID::AutoCommit;
+ local $FS::UID::AutoCommit = 0;
+ my $dbh = dbh;
+
+ ##
+ # insert the new package
+ ##
+
+ my $cust_pkg = new FS::cust_pkg {
+ last_bill => ( $options{'last_bill'} || $self->get('last_bill') ),
+ bill => ( $options{'bill'} || $self->get('bill') ),
+ uncancel => time,
+ uncancel_pkgnum => $self->pkgnum,
+ main_pkgnum => ($options{'main_pkgnum'} || ''),
+ map { $_ => $self->get($_) } qw(
+ custnum pkgpart locationnum
+ setup
+ susp adjourn resume expire start_date contract_end dundate
+ change_date change_pkgpart change_locationnum
+ no_auto separate_bill quantity agent_pkgid
+ recur_show_zero setup_show_zero
+ ),
+ };
+
+ my $error = $cust_pkg->insert(
+ 'change' => 1, #supresses any referral credit to a referring customer
+ 'allow_pkgpart' => 1, # allow this even if the package def is disabled
+ );
+ if ($error) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+
+ ##
+ # insert services
+ ##
+
+ my @svc_errors;
+ foreach my $svc_x ($self->uncancel_svc_x('only_svcnum' => $options{'only_svcnum'})) {
+
+ $svc_x->pkgnum($cust_pkg->pkgnum);
+ my $svc_error = $svc_x->insert;
+
+ if ( $svc_error ) {
+ if ( $options{svc_fatal} ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $svc_error;
+ } else {
+ # if we've failed to insert the svc_x object, svc_Common->insert
+ # will have removed the cust_svc already. if not, then both records
+ # were inserted but we failed for some other reason (export, most
+ # likely). in that case, report the error and delete the records.
+ push @svc_errors, $svc_error;
+ my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svc_x->svcnum });
+ if ( $cust_svc ) {
+ # except if export_insert failed, export_delete probably won't be
+ # much better
+ local $FS::svc_Common::noexport_hack = 1;
+ my $cleanup_error = $svc_x->delete; # also deletes cust_svc
+ if ( $cleanup_error ) { # and if THAT fails, then run away
+ $dbh->rollback if $oldAutoCommit;
+ return $cleanup_error;
+ }
+ }
+ } # svc_fatal
+ } # svc_error
+ } #foreach uncancel_svc_x
+
+ ##
+ # also move over any services that didn't unprovision at cancellation
+ ##
+
+ foreach my $cust_svc ( qsearch('cust_svc', { pkgnum => $self->pkgnum } ) ) {
+ $cust_svc->pkgnum( $cust_pkg->pkgnum );
+ my $error = $cust_svc->replace;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ }
+
+ ##
+ # Uncancel any supplemental packages, and make them supplemental to the
+ # new one.
+ ##
+
+ foreach my $supp_pkg ( $self->supplemental_pkgs ) {
+ my $new_pkg;
+ $error = $supp_pkg->uncancel(%options, 'main_pkgnum' => $cust_pkg->pkgnum);
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "canceling supplemental pkg#".$supp_pkg->pkgnum.": $error";
+ }
+ }
+
+ ##
+ # Finish
+ ##
+
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+
+ ${ $options{cust_pkg} } = $cust_pkg if ref($options{cust_pkg});
+ @{ $options{svc_errors} } = @svc_errors if ref($options{svc_errors});
+
+ '';
+}
+
+=item unexpire
+
+Cancels any pending expiration (sets the expire field to null)
+for this package and any supplemental packages.
+
+If there is an error, returns the error, otherwise returns false.
+
+=cut
+
+sub unexpire {
+ my( $self ) = @_;
+ my $error;
+
+ my $oldAutoCommit = $FS::UID::AutoCommit;
+ local $FS::UID::AutoCommit = 0;
+ my $dbh = dbh;
+
+ my $old = $self->select_for_update;
+
+ my $pkgnum = $old->pkgnum;
+ if ( $old->get('cancel') || $self->get('cancel') ) {
+ dbh->rollback if $oldAutoCommit;
+ return "Can't unexpire cancelled package $pkgnum";
+ # or at least it's pointless
+ }
+
+ unless ( $old->get('expire') && $self->get('expire') ) {
+ dbh->rollback if $oldAutoCommit;
+ return ""; # no error
+ }
+
+ my %hash = $self->hash;
+ $hash{'expire'} = '';
+ my $new = new FS::cust_pkg ( \%hash );
+ $error = $new->replace( $self, options => { $self->options } );
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+
+ foreach my $supp_pkg ( $self->supplemental_pkgs ) {
+ $error = $supp_pkg->unexpire;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "unexpiring supplemental pkg#".$supp_pkg->pkgnum.": $error";
+ }
+ }
+
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+
+ ''; #no errors
+
+}
+
+=item suspend [ OPTION => VALUE ... ]
+
+Suspends all services (see L<FS::cust_svc> and L<FS::part_svc>) in this
+package, then suspends the package itself (sets the susp field to now).
+
+Available options are:
+
+=over 4
+
+=item reason - can be set to a cancellation reason (see L<FS::reason>),
+either a reasonnum of an existing reason, or passing a hashref will create
+a new reason. The hashref should have the following keys:
+- typenum - Reason type (see L<FS::reason_type>
+- reason - Text of the new reason.
+
+=item date - can be set to a unix style timestamp to specify when to
+suspend (adjourn)
+
+=item time - can be set to override the current time, for calculation
+of final invoices or unused-time credits
+
+=item resume_date - can be set to a time when the package should be
+unsuspended. This may be more convenient than calling C<unsuspend()>
+separately.
+
+=item from_main - allows a supplemental package to be suspended, rather
+than redirecting the method call to its main package. For internal use.
+
+=item from_cancel - used when suspending from the cancel method, forces
+this to skip everything besides basic suspension. For internal use.
+
+=back
+
+If there is an error, returns the error, otherwise returns false.
+
+=cut
+
+sub suspend {
+ my( $self, %options ) = @_;
+ my $error;
+
+ # supplemental packages still can't be separately suspended, but silently
+ # exit instead of failing or passing the action to the main package (so
+ # that the "Suspend customer" action doesn't trip over the supplemental
+ # packages and die)
+
+ if ( $self->main_pkgnum and !$options{'from_main'} ) {
+ return;
+ }
+
+ my $oldAutoCommit = $FS::UID::AutoCommit;
+ local $FS::UID::AutoCommit = 0;
+ my $dbh = dbh;
+
+ my $old = $self->select_for_update;
+
+ my $pkgnum = $old->pkgnum;
+ if ( $old->get('cancel') || $self->get('cancel') ) {
+ dbh->rollback if $oldAutoCommit;
+ return "Can't suspend cancelled package $pkgnum";
+ }
+
+ if ( $old->get('susp') || $self->get('susp') ) {
+ dbh->rollback if $oldAutoCommit;
+ return ""; # no error # complain on adjourn?
+ }
+
+ my $suspend_time = $options{'time'} || time;
+ my $date = $options{date} if $options{date}; # adjourn/suspend later
+ $date = '' if ($date && $date <= $suspend_time); # complain instead?
+
+ if ( $date && $old->get('expire') && $old->get('expire') < $date ) {
+ dbh->rollback if $oldAutoCommit;
+ return "Package $pkgnum expires before it would be suspended.";
+ }
+
+ # some false laziness with sub cancel
+ if ( !$options{nobill} && !$date && !$options{'from_cancel'} &&
+ $self->part_pkg->option('bill_suspend_as_cancel',1) ) {
+ # kind of a kludge--'bill_suspend_as_cancel' to avoid having to
+ # make the entire cust_main->bill path recognize 'suspend' and
+ # 'cancel' separately.
+ warn "Billing $pkgnum on suspension (at $suspend_time)\n" if $DEBUG;
+ my $copy = $self->new({$self->hash});
+ my $error =
+ $copy->cust_main->bill( 'pkg_list' => [ $copy ],
+ 'cancel' => 1,
+ 'time' => $suspend_time );
+ warn "Error billing during suspend, custnum ".
+ #$self->cust_main->custnum. ": $error"
+ ": $error"
+ if $error;
+ }
+
+ my $cust_pkg_reason;
+ if ( $options{'reason'} ) {
+ $error = $self->insert_reason( 'reason' => $options{'reason'},
+ 'action' => $date ? 'adjourn' : 'suspend',
+ 'date' => $date ? $date : $suspend_time,
+ 'reason_otaker' => $options{'reason_otaker'},
+ );
+ if ( $error ) {
+ dbh->rollback if $oldAutoCommit;
+ return "Error inserting cust_pkg_reason: $error";
+ }
+ $cust_pkg_reason = qsearchs('cust_pkg_reason', {
+ 'date' => $date ? $date : $suspend_time,
+ 'action' => $date ? 'A' : 'S',
+ 'pkgnum' => $self->pkgnum,
+ });
+ }
+
+ # if a reasonnum was passed, get the actual reason object so we can check
+ # unused_credit
+ # (passing a reason hashref is still allowed, but it can't be used with
+ # the fancy behavioral options.)
+
+ my $reason;
+ if ($options{'reason'} =~ /^\d+$/) {
+ $reason = FS::reason->by_key($options{'reason'});
+ }
+
+ my %hash = $self->hash;
+ if ( $date ) {
+ $hash{'adjourn'} = $date;
+ } else {
+ $hash{'susp'} = $suspend_time;
+ }
+
+ my $resume_date = $options{'resume_date'} || 0;
+ if ( $resume_date > ($date || $suspend_time) ) {
+ $hash{'resume'} = $resume_date;
+ }
+
+ $options{options} ||= {};
+
+ my $new = new FS::cust_pkg ( \%hash );
+ $error = $new->replace( $self, options => { $self->options,
+ %{ $options{options} },
+ }
+ );
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+
+ unless ( $date ) { # then we are suspending now
+
+ unless ($options{'from_cancel'}) {
+ # credit remaining time if appropriate
+ # (if required by the package def, or the suspend reason)
+ my $unused_credit = $self->part_pkg->option('unused_credit_suspend',1)
+ || ( defined($reason) && $reason->unused_credit );
+
+ if ( $unused_credit ) {
+ warn "crediting unused time on pkg#".$self->pkgnum."\n" if $DEBUG;
+ my $error = $self->credit_remaining('suspend', $suspend_time);
+ if ($error) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ }
+ }
+
+ my @cust_svc = qsearch( 'cust_svc', { 'pkgnum' => $self->pkgnum } );
+
+ #attempt ordering ala cust_svc_suspend_cascade (without infinite-looping
+ # on the circular dep case)
+ # (this is too simple for multi-level deps, we need to use something
+ # to resolve the DAG properly when possible)
+ my %svcpart = ();
+ $svcpart{$_->svcpart} = 0 foreach @cust_svc;
+ foreach my $svcpart ( keys %svcpart ) {
+ foreach my $part_svc_link (
+ FS::part_svc_link->by_agentnum($self->cust_main->agentnum,
+ src_svcpart => $svcpart,
+ link_type => 'cust_svc_suspend_cascade'
+ )
+ ) {
+ $svcpart{$part_svc_link->dst_svcpart} = max(
+ $svcpart{$part_svc_link->dst_svcpart},
+ $svcpart{$part_svc_link->src_svcpart} + 1
+ );
+ }
+ }
+ @cust_svc = sort { $svcpart{ $a->svcpart } <=> $svcpart{ $b->svcpart } }
+ @cust_svc;
+
+ my @labels = ();
+ foreach my $cust_svc ( @cust_svc ) {
+ $cust_svc->suspend( 'labels_arrayref' => \@labels );
+ }
+
+ # suspension fees: if there is a feepart, and it's not an unsuspend fee,
+ # and this is not a suspend-before-cancel
+ if ( $cust_pkg_reason ) {
+ my $reason_obj = $cust_pkg_reason->reason;
+ if ( $reason_obj->feepart and
+ ! $reason_obj->fee_on_unsuspend and
+ ! $options{'from_cancel'} ) {
+
+ # register the need to charge a fee, cust_main->bill will do the rest
+ warn "registering suspend fee: pkgnum ".$self->pkgnum.", feepart ".$reason->feepart."\n"
+ if $DEBUG;
+ my $cust_pkg_reason_fee = FS::cust_pkg_reason_fee->new({
+ 'pkgreasonnum' => $cust_pkg_reason->num,
+ 'pkgnum' => $self->pkgnum,
+ 'feepart' => $reason->feepart,
+ 'nextbill' => $reason->fee_hold,
+ });
+ $error ||= $cust_pkg_reason_fee->insert;
+ }
+ }
+
+ my $conf = new FS::Conf;
+ if ( $conf->config('suspend_email_admin') && !$options{'from_cancel'} ) {
+
+ my $error = send_email(
+ 'from' => $conf->config('invoice_from', $self->cust_main->agentnum),
+ #invoice_from ??? well as good as any
+ 'to' => $conf->config('suspend_email_admin'),
+ 'subject' => 'FREESIDE NOTIFICATION: Customer package suspended',
+ 'body' => [
+ "This is an automatic message from your Freeside installation\n",
+ "informing you that the following customer package has been suspended:\n",
+ "\n",
+ 'Customer: #'. $self->custnum. ' '. $self->cust_main->name. "\n",
+ 'Package : #'. $self->pkgnum. " (". $self->part_pkg->pkg_comment. ")\n",
+ ( map { "Service : $_\n" } @labels ),
+ ],
+ 'custnum' => $self->custnum,
+ 'msgtype' => 'admin'
+ );
+
+ if ( $error ) {
+ warn "WARNING: can't send suspension admin email (suspending anyway): ".
+ "$error\n";
+ }
+
+ }
+
+ }
+
+ foreach my $supp_pkg ( $self->supplemental_pkgs ) {
+ $error = $supp_pkg->suspend(%options, 'from_main' => 1);
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "suspending supplemental pkg#".$supp_pkg->pkgnum.": $error";
+ }
+ }
+
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+
+ ''; #no errors
+}
+
+=item credit_remaining MODE TIME
+
+Generate a credit for this package for the time remaining in the current
+billing period. MODE is either "suspend" or "cancel" (determines the
+credit type). TIME is the time of suspension/cancellation. Both arguments
+are mandatory.
+
+=cut
+
+# Implementation note:
+#
+# If you pkgpart-change a package that has been billed, and it's set to give
+# credit on package change, then this method gets called and then the new
+# package will have no last_bill date. Therefore the customer will be credited
+# only once (per billing period) even if there are multiple package changes.
+#
+# If you location-change a package that has been billed, this method will NOT
+# be called and the new package WILL have the last bill date of the old
+# package.
+#
+# If the new package is then canceled within the same billing cycle,
+# credit_remaining needs to run calc_remain on the OLD package to determine
+# the amount of unused time to credit.
+
+sub credit_remaining {
+ # Add a credit for remaining service
+ my ($self, $mode, $time) = @_;
+ die 'credit_remaining requires suspend or cancel'
+ unless $mode eq 'suspend' or $mode eq 'cancel';
+ die 'no suspend/cancel time' unless $time > 0;
+
+ my $conf = FS::Conf->new;
+ my $reason_type = $conf->config($mode.'_credit_type');
+
+ $time ||= time;
+
+ my $remain_pkg = $self;
+ my (@billpkgnums, @amounts, @setuprecurs);
+
+ # we may have to walk back past some package changes to get to the
+ # one that actually has unused time. loop until that happens, or we
+ # reach the first package in the chain.
+ while (1) {
+ my $last_bill = $remain_pkg->get('last_bill') || 0;
+ my $next_bill = $remain_pkg->get('bill') || 0;
+ if ( $last_bill > 0 # the package has been billed
+ and $next_bill > 0 # the package has a next bill date
+ and $next_bill >= $time # which is in the future
+ ) {
+
+ # Find actual charges for the period ending on or after the cancel
+ # date.
+ my @charges = qsearch('cust_bill_pkg', {
+ pkgnum => $remain_pkg->pkgnum,
+ edate => {op => '>=', value => $time},
+ recur => {op => '>' , value => 0},
+ });
+
+ foreach my $cust_bill_pkg (@charges) {
+ # hack to deal with the weird behavior of edate on package
+ # cancellation
+ my $edate = $cust_bill_pkg->edate;
+ if ( $self->recur_temporality eq 'preceding' ) {
+ $edate = $self->add_freq($cust_bill_pkg->sdate);
+ }
+
+ # this will also get any package charges that are _entirely_ after
+ # the cancellation date (can happen with advance billing). in that
+ # case, use the entire recurring charge:
+ my $amount = $cust_bill_pkg->recur - $cust_bill_pkg->usage;
+ my $max_credit = $amount
+ - $cust_bill_pkg->credited('', '', setuprecur => 'recur') || 0;
+
+ # but if the cancellation happens during the interval, prorate it:
+ # (XXX obey prorate_round_day here?)
+ if ( $cust_bill_pkg->sdate < $time ) {
+ $amount = $amount *
+ ($edate - $time) / ($edate - $cust_bill_pkg->sdate);
+ }
+
+ # if there are existing credits, don't let the sum of credits exceed
+ # the recurring charge
+ $amount = $max_credit if $amount > $max_credit;
+
+ $amount = sprintf('%.2f', $amount);
+
+ # if no time has been used and/or there are existing line item
+ # credits, we may end up not needing to credit anything.
+ if ( $amount > 0 ) {
+
+ push @billpkgnums, $cust_bill_pkg->billpkgnum;
+ push @amounts, $amount;
+ push @setuprecurs, 'recur';
+
+ warn "Crediting for $amount on package ".$remain_pkg->pkgnum."\n"
+ if $DEBUG;
+ }
+
+ }
+
+ last if @charges;
+ }
+
+ if ( my $changed_from_pkgnum = $remain_pkg->change_pkgnum ) {
+ $remain_pkg = FS::cust_pkg->by_key($changed_from_pkgnum);
+ } else {
+ # the package has really never been billed
+ return;
+ }
+ }
+
+ # keep traditional behavior here.
+ local $@;
+ my $reason = FS::reason->new_or_existing(
+ reason => 'Credit for unused time on '. $self->part_pkg->pkg,
+ type => $reason_type,
+ class => 'R',
+ );
+ if ( $@ ) {
+ return "failed to set credit reason: $@";
+ }
+
+ my $error = FS::cust_credit->credit_lineitems(
+ 'billpkgnums' => \@billpkgnums,
+ 'setuprecurs' => \@setuprecurs,
+ 'amounts' => \@amounts,
+ 'custnum' => $self->custnum,
+ 'date' => time,
+ 'reasonnum' => $reason->reasonnum,
+ 'apply' => 1,
+ 'set_source' => 1,
+ );
+
+ '';
+}
+
+=item unsuspend [ OPTION => VALUE ... ]
+
+Unsuspends all services (see L<FS::cust_svc> and L<FS::part_svc>) in this
+package, then unsuspends the package itself (clears the susp field and the
+adjourn field if it is in the past). If the suspend reason includes an
+unsuspension package, that package will be ordered.
+
+Available options are:
+
+=over 4
+
+=item date
+
+Can be set to a date to unsuspend the package in the future (the 'resume'
+field).
+
+=item adjust_next_bill
+
+Can be set true to adjust the next bill date forward by
+the amount of time the account was inactive. This was set true by default
+in the past (from 1.4.2 and 1.5.0pre6 through 1.7.0), but now needs to be
+explicitly requested with this option or in the price plan.
+
+=back
+
+If there is an error, returns the error, otherwise returns false.
+
+=cut
+
+sub unsuspend {
+ my( $self, %opt ) = @_;
+ my $error;
+
+ # pass all suspend/cancel actions to the main package
+ if ( $self->main_pkgnum and !$opt{'from_main'} ) {
+ return $self->main_pkg->unsuspend(%opt);
+ }
+
+ my $oldAutoCommit = $FS::UID::AutoCommit;
+ local $FS::UID::AutoCommit = 0;
+ my $dbh = dbh;
+
+ my $old = $self->select_for_update;
+
+ my $pkgnum = $old->pkgnum;
+ if ( $old->get('cancel') || $self->get('cancel') ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "Can't unsuspend cancelled package $pkgnum";
+ }
+
+ unless ( $old->get('susp') && $self->get('susp') ) {
+ $dbh->rollback if $oldAutoCommit;
+ return ""; # no error # complain instead?
+ }
+
+ # handle the case of setting a future unsuspend (resume) date
+ # and do not continue to actually unsuspend the package
+ my $date = $opt{'date'};
+ if ( $date and $date > time ) { # return an error if $date <= time?
+
+ if ( $old->get('expire') && $old->get('expire') < $date ) {
+ $dbh->rollback if $oldAutoCommit;
+ return "Package $pkgnum expires before it would be unsuspended.";
+ }
+
+ my $new = new FS::cust_pkg { $self->hash };
+ $new->set('resume', $date);
+ $error = $new->replace($self, options => $self->options);
+
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ else {
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+ return '';
+ }
+
+ } #if $date
+
+ if (!$self->setup) {
+ # then this package is being released from on-hold status
+ $error = $self->set_initial_timers;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ }
+
+ my @labels = ();
+
+ foreach my $cust_svc (
+ qsearch('cust_svc',{'pkgnum'=> $self->pkgnum } )
+ ) {
+ my $part_svc = qsearchs( 'part_svc', { 'svcpart' => $cust_svc->svcpart } );
+
+ $part_svc->svcdb =~ /^([\w\-]+)$/ or do {
+ $dbh->rollback if $oldAutoCommit;
+ return "Illegal svcdb value in part_svc!";
+ };
+ my $svcdb = $1;
+ require "FS/$svcdb.pm";
+
+ my $svc = qsearchs( $svcdb, { 'svcnum' => $cust_svc->svcnum } );
+ if ($svc) {
+ $error = $svc->unsuspend;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ my( $label, $value ) = $cust_svc->label;
+ push @labels, "$label: $value";
+ }
+
+ }
+
+ my $cust_pkg_reason = $self->last_cust_pkg_reason('susp');
+ my $reason = $cust_pkg_reason ? $cust_pkg_reason->reason : '';
+
+ my %hash = $self->hash;
+ my $inactive = time - $hash{'susp'};
+
+ my $conf = new FS::Conf;
+
+ #adjust the next bill date forward
+ # increment next bill date if certain conditions are met:
+ # - it was due to be billed at some point
+ # - either the global or local config says to do this
+ my $adjust_bill = 0;
+ if (
+ $inactive > 0
+ && ( $hash{'bill'} || $hash{'setup'} )
+ && ( $opt{'adjust_next_bill'}
+ || $conf->exists('unsuspend-always_adjust_next_bill_date')
+ || $self->part_pkg->option('unsuspend_adjust_bill', 1)
+ )
+ ) {
+ $adjust_bill = 1;
+ }
+
+ # but not if:
+ # - the package billed during suspension
+ # - or it was ordered on hold
+ # - or the customer was credited for the unused time
+
+ if ( $self->option('suspend_bill',1)
+ or ( $self->part_pkg->option('suspend_bill',1)
+ and ! $self->option('no_suspend_bill',1)
+ )
+ or $hash{'order_date'} == $hash{'susp'}
+ ) {
+ $adjust_bill = 0;
+ }
+
+ if ( $adjust_bill ) {
+ if ( $self->part_pkg->option('unused_credit_suspend')
+ or ( ref($reason) and $reason->unused_credit ) ) {
+ # then the customer was credited for the unused time before suspending,
+ # so their next bill should be immediate
+ $hash{'bill'} = time;
+ } else {
+ # add the length of time suspended to the bill date
+ $hash{'bill'} = ( $hash{'bill'} || $hash{'setup'} ) + $inactive;
+ }
+ }
+
+ $hash{'susp'} = '';
+ $hash{'adjourn'} = '' if $hash{'adjourn'} and $hash{'adjourn'} < time;
+ $hash{'resume'} = '' if !$hash{'adjourn'};
+ my $new = new FS::cust_pkg ( \%hash );
+ $error = $new->replace( $self, options => { $self->options } );
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+
+ my $unsusp_pkg;
+
+ if ( $reason ) {
+ if ( $reason->unsuspend_pkgpart ) {
+ warn "Suspend reason '".$reason->reason."' uses deprecated unsuspend_pkgpart feature.\n";
+ my $part_pkg = FS::part_pkg->by_key($reason->unsuspend_pkgpart)
+ or $error = "Unsuspend package definition ".$reason->unsuspend_pkgpart.
+ " not found.";
+ my $start_date = $self->cust_main->next_bill_date
+ if $reason->unsuspend_hold;
+
+ if ( $part_pkg ) {
+ $unsusp_pkg = FS::cust_pkg->new({
+ 'custnum' => $self->custnum,
+ 'pkgpart' => $reason->unsuspend_pkgpart,
+ 'start_date' => $start_date,
+ 'locationnum' => $self->locationnum,
+ # discount? probably not...
+ });
+
+ $error ||= $self->cust_main->order_pkg( 'cust_pkg' => $unsusp_pkg );
+ }
+ }
+ # new way, using fees
+ if ( $reason->feepart and $reason->fee_on_unsuspend ) {
+ # register the need to charge a fee, cust_main->bill will do the rest
+ warn "registering unsuspend fee: pkgnum ".$self->pkgnum.", feepart ".$reason->feepart."\n"
+ if $DEBUG;
+ my $cust_pkg_reason_fee = FS::cust_pkg_reason_fee->new({
+ 'pkgreasonnum' => $cust_pkg_reason->num,
+ 'pkgnum' => $self->pkgnum,
+ 'feepart' => $reason->feepart,
+ 'nextbill' => $reason->fee_hold,
+ });
+ $error ||= $cust_pkg_reason_fee->insert;
+ }
+
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ }
+
+ if ( $conf->config('unsuspend_email_admin') ) {
+