+=item tickets
+
+Returns an array of hashes representing the customer's RT tickets.
+
+=cut
+
+sub tickets {
+ my $self = shift;
+
+ my $num = $conf->config('cust_main-max_tickets') || 10;
+ my @tickets = ();
+
+ unless ( $conf->config('ticket_system-custom_priority_field') ) {
+
+ @tickets = @{ FS::TicketSystem->customer_tickets($self->custnum, $num) };
+
+ } else {
+
+ foreach my $priority (
+ $conf->config('ticket_system-custom_priority_field-values'), ''
+ ) {
+ last if scalar(@tickets) >= $num;
+ push @tickets,
+ @{ FS::TicketSystem->customer_tickets( $self->custnum,
+ $num - scalar(@tickets),
+ $priority,
+ )
+ };
+ }
+ }
+ (@tickets);
+}
+
+# Return services representing svc_accts in customer support packages
+sub support_services {
+ my $self = shift;
+ my %packages = map { $_ => 1 } $conf->config('support_packages');
+
+ grep { $_->pkg_svc && $_->pkg_svc->primary_svc eq 'Y' }
+ grep { $_->part_svc->svcdb eq 'svc_acct' }
+ map { $_->cust_svc }
+ grep { exists $packages{ $_->pkgpart } }
+ $self->ncancelled_pkgs;
+
+}
+