+
+ if ( exists($scrip{$c}{$a}) ) {
+ $Scrip->Load( $scrip{$c}{$a} );
+ } else { # need to create it
+
+ if ( !exists($condition{$c}) ) {
+ warn "ScripCondition '$c' not found.\n";
+ next;
+ }
+ if ( !exists($action{$a}) ) {
+ warn "ScripAction '$a' not found.\n";
+ next;
+ }
+ if ( !exists($template{'0'}{$t}) ) {
+ # a global template with this name has to exist, at least
+ warn "Template '$t' not found.\n";
+ next;
+ }
+ my %new_param = (
+ ScripCondition => $condition{$c}->[0],
+ ScripAction => $action{$a}->[0],
+ Template => $t, # scrips.template is now the name, not the id
+ Queue => 0,
+ Description => $desc,
+ );
+ warn "Creating scrip: $c $a [$t]\n";
+ my ($val, $msg) = $Scrip->Create(%new_param);
+ die $msg if !$val;
+
+ } #if $scrip{...}
+ # set the Immutable attribute on them if needed
+ # no longer needed; you can't delete scrips through the UI anyway, only
+ # disable them
+ #if ( !$Scrip->FirstAttribute('Immutable') ) {
+ # my ($val, $msg) =
+ # $Scrip->SetAttribute(Name => 'Immutable', Content => '1');
+ # die $msg if !$val;
+ #}
+
+ } #foreach (@Scrips)
+
+ # one-time fix: accumulator fields (support time, etc.) that had values
+ # entered on ticket creation need OCFV records attached to their Create
+ # transactions
+ my $sql = 'SELECT first_ocfv.ObjectId, first_ocfv.Created, Content '.
+ 'FROM ObjectCustomFieldValues as first_ocfv '.
+ 'JOIN ('.
+ # subquery to get the first OCFV with a certain name for each ticket
+ 'SELECT min(ObjectCustomFieldValues.Id) AS Id '.
+ 'FROM ObjectCustomFieldValues '.
+ 'JOIN CustomFields '.
+ 'ON (ObjectCustomFieldValues.CustomField = CustomFields.Id) '.
+ 'WHERE ObjectType = \'RT::Ticket\' '.
+ 'AND CustomFields.Name = ? '.
+ 'GROUP BY ObjectId'.
+ ') AS first_ocfv_id USING (Id) '.
+ 'JOIN ('.
+ # subquery to get the first transaction date for each ticket
+ # other than the Create
+ 'SELECT ObjectId, min(Created) AS Created FROM Transactions '.
+ 'WHERE ObjectType = \'RT::Ticket\' '.
+ 'AND Type != \'Create\' '.
+ 'GROUP BY ObjectId'.
+ ') AS first_txn ON (first_ocfv.ObjectId = first_txn.ObjectId) '.
+ # where the ticket custom field acquired a value before any transactions
+ # on the ticket (i.e. it was set on ticket creation)
+ 'WHERE first_ocfv.Created < first_txn.Created '.
+ # and we haven't already fixed the ticket
+ 'AND NOT EXISTS('.
+ 'SELECT 1 FROM Transactions JOIN ObjectCustomFieldValues '.
+ 'ON (Transactions.Id = ObjectCustomFieldValues.ObjectId) '.
+ 'JOIN CustomFields '.
+ 'ON (ObjectCustomFieldValues.CustomField = CustomFields.Id) '.
+ 'WHERE ObjectCustomFieldValues.ObjectType = \'RT::Transaction\' '.
+ 'AND CustomFields.Name = ? '.
+ 'AND Transactions.Type = \'Create\''.
+ 'AND Transactions.ObjectType = \'RT::Ticket\''.
+ 'AND Transactions.ObjectId = first_ocfv.ObjectId'.
+ ')';
+ #whew
+
+ # prior to this fix, the only name an accumulate field could possibly have
+ # was "Support time".
+ my $sth = $dbh->prepare($sql);
+ $sth->execute('Support time', 'Support time');
+ my $rows = $sth->rows;
+ warn "Fixing support time on $rows rows...\n" if $rows > 0;
+ while ( my $row = $sth->fetchrow_arrayref ) {
+ my ($tid, $created, $content) = @$row;
+ my $Txns = RT::Transactions->new($CurrentUser);
+ $Txns->Limit(FIELD => 'ObjectId', VALUE => $tid);
+ $Txns->Limit(FIELD => 'ObjectType', VALUE => 'RT::Ticket');
+ $Txns->Limit(FIELD => 'Type', VALUE => 'Create');
+ my $CreateTxn = $Txns->First;
+ if ($CreateTxn) {
+ my ($val, $msg) = $CreateTxn->AddCustomFieldValue(
+ Field => 'Support time',
+ Value => $content,
+ RecordTransaction => 0,
+ );
+ warn "Error setting transaction support time: $msg\n" unless $val;
+ } else {
+ warn "Create transaction not found for ticket $tid.\n";