{ FIELD => 'Priority', ORDER => $priority_order },
{ FIELD => 'Id', ORDER => 'DESC' },
{ FIELD => 'Priority', ORDER => $priority_order },
{ FIELD => 'Id', ORDER => 'DESC' },
while ( my $t = $Tickets->Next ) {
push @tickets, _ticket_info($t);
}
while ( my $t = $Tickets->Next ) {
push @tickets, _ticket_info($t);
}