+sub task_actions {
+ my $ticket = shift;
+ (
+ ### escalation ###
+ $conf->exists('ticket_system-escalation') ? (
+ action($ticket, 'EscalatePriority', "CurrentTime: $^T"),
+ action($ticket, 'EscalateQueue')
+ ) : (),
+
+ ### scheduled resolve ###
+ action($ticket, 'ScheduledResolve'),
+ );
+}
+