%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
<& /Elements/ListActions, actions => \@results &>
+<& /Ticket/Elements/ShowUpdateStatus, Ticket => $Ticket &>
<table width="100%" class="ticketsummary" >
<tr>
my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
-# store the uploaded attachment in session
-if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
- $session{'Attachments'} = {} unless defined $session{'Attachments'};
-
- my $attachment = MakeMIMEEntity(
- AttachmentFieldName => 'Attach'
- );
-
- my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
- $session{'Attachments'} = {
- %{ $session{'Attachments'} || {} },
- $file_path => $attachment,
- };
-}
-
if ( defined ($id[0]) && $id[0] eq 'new' ) {
# {{{ Create a new ticket
( $Ticket, @results ) =
- CreateTicket( Attachments => $session{'Attachments'}, %ARGS );
+ CreateTicket( Attachments => delete $session{'Attachments'}, %ARGS );
unless ( $Ticket->id ) {
$m->comp( 'Error.html', Why => join( "\n", @results ));
$m->abort();
}
-
-
- # delete temporary storage entry to make WebUI clean
- unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
- delete $session{'Attachments'};
- }
-
}
else {
unless ( $Ticket->Load( $id[0] ) ) {
ARGSRef => \%ARGS,
TicketObj => $Ticket
);
- delete $session{'Attachments'};
-
- # delete temporary storage entry to make WebUI clean
- unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
- delete $session{'Attachments'};
- }
+ delete $session{'Attachments'};
my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
push (@results, @cfupdates);
$m->abort();
}
- if (@results) {
- # We've done something, so we need to clear the decks to avoid
- # resubmission on refresh.
- # But we need to store Actions somewhere too, so we don't lose them.
- my $key = Digest::MD5::md5_hex(rand(1024));
- push @{ $session{"Actions"}->{$key} ||= [] }, @results;
- $session{'i'}++;
- RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
+ if ( $ARGS{'MarkAsSeen'} ) {
+ $Ticket->SetAttribute(
+ Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
+ Content => $Ticket->LastUpdated,
+ );
+ push @results, loc('Marked all messages as seen');
}
+ # This code does automatic redirection if any updates happen.
+ MaybeRedirectForResults(
+ Actions => \@results,
+ Path => '/SelfService/Display.html',
+ Anchor => $ARGS{'Anchor'},
+ Arguments => { id => $Ticket->id },
+ );
+
my $Transactions = $Ticket->Transactions;
my $attachments =