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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
28 <td align="left" valign="top">
30 <p>All implementation services include:</p>
32 <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
33 <li>Installation and skinning of the customer signup and self-service portal
34 <li>Integration with your credit card and/or E-check processor
35 <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
36 <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
37 <li>Remote training session
38 <li>Support through bringing the software live and into production
39 <li>One year (12 months) of email, phone and IM support.
42 <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
43 Installation, configuration, training and one year of support.
47 <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
48 As basic, plus 20 hours of customizations.
52 <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
53 As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
57 <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
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70 <th align="left" valign="top"><h3>Additional implementation services</h3>
74 <td align="left" valign="top">
76 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
77 This service include complete installation, configuration, and integration
78 of the advanced, open-source FreeRADIUS RADIUS server, as well as
79 migration from your previous RADIUS configuration.</p>
81 <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
82 <b>Legacy data import from any other
83 system</b> - (est.) <b class="h6">$4900</b><br>
84 Service includes writing custom import scripts to migrate your legacy data, refind by
85 test billing runs concurrently with your live billing to ensure trouble-free
86 cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
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98 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
101 <td align="left" valign="top">
103 <table class="support-plans">
106 <th><!--<B>Services included</B>--></th>
107 <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
108 <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
109 <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
110 <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
111 <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
112 <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
113 <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
117 <th><!--<B>Services included</B>--></th>
118 <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
119 <th>Standard support</th>
120 <th>Most popular support level</th>
121 <th>Large customizations</th>
122 <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
123 <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
127 <td>Monthly cost</td>
128 <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
131 <td><B>$1600</B></td>
132 <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
133 <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
137 <td>Upgrades (OS, database and Freeside)</td>
138 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
139 <td><span class="yes">✔</span></td>
140 <td><span class="yes">✔</span></td>
141 <td><span class="yes">✔</span></td>
142 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
143 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
147 <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
148 <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
149 <td><span class="smyes">optional</span></td>
150 <td><span class="smyes">optional</span></td>
151 <td><span class="smyes">optional</span></td>
152 <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
153 <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
157 <td>Address verification / normalization (US)</td>
158 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
159 <td><span class="yes">✔</span></td>
160 <td><span class="yes">✔</span></td>
161 <td><span class="yes">✔</span></td>
162 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
163 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
167 <td>Email support</td>
168 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
169 <td><span class="yes">✔</span></td>
170 <td><span class="yes">✔</span></td>
171 <td><span class="yes">✔</span></td>
172 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
173 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
177 <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
178 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
179 <td><span class="yes">✔</span></td>
180 <td><span class="yes">✔</span></td>
181 <td><span class="yes">✔</span></td>
182 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
183 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
187 <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
188 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
189 <td><span class="yes">✔</span></td>
190 <td><span class="yes">✔</span></td>
191 <td><span class="yes">✔</span></td>
192 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
193 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
197 <td>24/7 emergency support</td>
198 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
199 <td><span class="no">✖</span></td>
200 <td><span class="yes">✔</span></td>
201 <td><span class="yes">✔</span></td>
202 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
203 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
207 <td>Customization hours per month<br>(with "rollover" for unused time)</td>
208 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
209 <td><span class="smyes">2½ hours</span></td>
210 <td><span class="smyes">8 hours</span></td>
211 <td><span class="smyes">20 hours</span></td>
212 <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
213 <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
216 <!-- we still do this for gold+, just trying to make the feature list more
219 <td>Dedicated project manager</td>
220 <td><span class="no">✖</td>
221 <td><span class="no">✖</td>
222 <td><span class="yes">✔</span></td>
223 <td><span class="yes">✔</span></td>
224 <td><span class="yes">✔</span></td>
225 <td><span class="yes">✔</span></td>
230 <td>Direct access to all developers and staff</td>
231 <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
232 <td><span class="no">✖</td>
233 <td><span class="no">✖</td>
234 <td><span class="yes">✔</span></td>
235 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
236 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
240 <td>Lead role in defining product roadmap</td>
241 <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
242 <td><span class="no">✖</td>
243 <td><span class="no">✖</td>
244 <td><span class="no">✖</td>
245 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
246 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
250 <td>Dedicated senior developer</td>
251 <td STYLE="background-color: #EEEEEE"><span class="no">✖</td>
252 <td><span class="no">✖</td>
253 <td><span class="no">✖</td>
254 <td><span class="no">✖</td>
255 <td STYLE="background-color: #F0F0F0"><span class="no">✖</td>
256 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
262 <td><span class="no">✖</td>
263 <td><span class="no">✖</td>
264 <td><span class="no">✖</td>
265 <td><span class="no">✖</td>
266 <td><span class="no">✖</td>
267 <td><span class="yes">✔</span></td>
272 <td>Discount on additional work<br>(consulting or customizations)</td>
273 <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
277 <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
278 <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
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293 <th align="left" valign="top"><h3>Additional support services</h3>
297 <td align="left" valign="top">
299 <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
300 Professional invoice printing and mailing. One low per-invoice
301 price includes everything: printing with your logo, envelope,
302 US first-class postage, and a perforated coupon and return envelope
305 <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
306 This add-on support service supports High Availability
307 configurations. It includes support for streaming replication,
308 hot standby and failover, as well as 24/7 proactive failover
311 <!-- atrocious support on reseller program
312 <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
313 This add-on support service includes discount access to the SureTax
314 service, providing a feed of up-to-date taxation data integrated
315 into Freeside for tax calculation.
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329 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
332 <td align="left" valign="top">
333 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
334 Half-day course for your sales and support representatives; time spent
335 as-needed with system administrators and bookkeeper/collections folks.<br>
337 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
338 Typical training sessions consist of a half-day course for your system
339 administrators, a half-day course for your bookkeeper/collections
340 folks, and a full day course (or two half-day courses) for your sales
341 and support representatives.<br>
343 <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
344 Typical training sessions consist of a day course for your system
345 administrators, a day course for your bookkeeper/collections folks,
346 and two full day courses for your sales and support representatives.
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359 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
362 <td align="left" valign="top">
363 <p>Customizations and extensions to the software can be quoted on an
364 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
372 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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