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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
28 <td align="left" valign="top">
30 <p>All implementation services include:</p>
32 <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
33 <li>Installation and skinning of the customer signup and self-service portal
34 <li>Integration with your credit card and/or E-check processor
35 <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
36 <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
37 <li>Remote training session
38 <li>Support through bringing the software live and into production
39 <li>One year (12 months) of email, phone and IM support.
42 <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
43 Installation, configuration, training and one year of support.
47 <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
48 As basic, plus 20 hours of customizations.
52 <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
53 As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
57 <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
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70 <th align="left" valign="top"><h3>Additional implementation services</h3>
74 <td align="left" valign="top">
76 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
77 This service include complete installation, configuration, and integration
78 of the advanced, open-source FreeRADIUS RADIUS server, as well as
79 migration from your previous RADIUS configuration.</p>
81 <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
82 <b>Legacy data import from any other
83 system</b> - (est.) <b class="h6">$4900</b><br>
84 Service includes writing custom import scripts to migrate your legacy data, refind by
85 test billing runs concurrently with your live billing to ensure trouble-free
86 cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
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98 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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103 <table class="support-plans">
106 <th><!--<B>Services included</B>--></th>
107 <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
108 <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
109 <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
110 <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
111 <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
112 <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
113 <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
117 <th><!--<B>Services included</B>--></th>
118 <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
119 <th>Standard support</th>
120 <th>Most popular support level</th>
121 <th>Large customizations</th>
122 <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
123 <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
127 <td>Monthly cost</td>
128 <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
131 <td><B>$1600</B></td>
132 <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
133 <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
137 <td>Upgrades (OS, database and Freeside)</td>
138 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
139 <td><span class="yes">✔</span></td>
140 <td><span class="yes">✔</span></td>
141 <td><span class="yes">✔</span></td>
142 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
143 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
147 <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
148 <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
149 <td><span class="smyes">optional</span></td>
150 <td><span class="smyes">optional</span></td>
151 <td><span class="smyes">optional</span></td>
152 <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
153 <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
157 <td>Address verification / normalization (US)</td>
158 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
159 <td><span class="yes">✔</span></td>
160 <td><span class="yes">✔</span></td>
161 <td><span class="yes">✔</span></td>
162 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
163 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
167 <td>Email support</td>
168 <td STYLE="background-color: #EEEEEE"><span class="yes">✔</span></td>
169 <td><span class="yes">✔</span></td>
170 <td><span class="yes">✔</span></td>
171 <td><span class="yes">✔</span></td>
172 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
173 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
177 <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
178 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
179 <td><span class="yes">✔</span></td>
180 <td><span class="yes">✔</span></td>
181 <td><span class="yes">✔</span></td>
182 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
183 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
187 <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
188 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
189 <td><span class="yes">✔</span></td>
190 <td><span class="yes">✔</span></td>
191 <td><span class="yes">✔</span></td>
192 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
193 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
197 <td>24/7 emergency support</td>
198 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
199 <td><span class="no">✖</span></td>
200 <td><span class="yes">✔</span></td>
201 <td><span class="yes">✔</span></td>
202 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
203 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
207 <td>Private mailing list for large providers</td>
208 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
209 <td><span class="no">✖</span></td>
210 <td><span class="yes">✔</span></td>
211 <td><span class="yes">✔</span></td>
212 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
213 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
217 <td>Customization hours per month<br>(with "rollover" for unused time)</td>
218 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
219 <td><span class="smyes">2½ hours</span></td>
220 <td><span class="smyes">8 hours</span></td>
221 <td><span class="smyes">20 hours</span></td>
222 <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
223 <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
226 <!-- we still do this for gold+, just trying to make the feature list more
229 <td>Dedicated project manager</td>
230 <td><span class="no">✖</span></td>
231 <td><span class="no">✖</span></td>
232 <td><span class="yes">✔</span></td>
233 <td><span class="yes">✔</span></td>
234 <td><span class="yes">✔</span></td>
235 <td><span class="yes">✔</span></td>
240 <td>Direct access to all developers and staff</td>
241 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
242 <td><span class="no">✖</span></td>
243 <td><span class="no">✖</span></td>
244 <td><span class="yes">✔</span></td>
245 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
246 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
250 <td>Lead role in defining product roadmap</td>
251 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
252 <td><span class="no">✖</span></td>
253 <td><span class="no">✖</span></td>
254 <td><span class="no">✖</span></td>
255 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
256 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
260 <td>Dedicated senior developer</td>
261 <td STYLE="background-color: #EEEEEE"><span class="no">✖</span></td>
262 <td><span class="no">✖</span></td>
263 <td><span class="no">✖</span></td>
264 <td><span class="no">✖</span></td>
265 <td STYLE="background-color: #F0F0F0"><span class="no">✖</span></td>
266 <td STYLE="background-color: #F0F0F0"><span class="yes">✔</span></td>
272 <td><span class="no">✖</span></td>
273 <td><span class="no">✖</span></td>
274 <td><span class="no">✖</span></td>
275 <td><span class="no">✖</span></td>
276 <td><span class="no">✖</span></td>
277 <td><span class="yes">✔</span></td>
282 <td>Discount on additional work<br>(consulting or customizations)</td>
283 <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
287 <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
288 <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
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304 <th align="left" valign="top"><h3>Hosting</h3>
308 <td align="left" valign="top">
309 <p>All hosting services include:</p>
310 <ul class="indented">
311 <li>Fully-managed (OS, database, application, security updates)
312 <li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
313 <li>Streaming replication to geographically-diverse warm spare
314 <li>Separate daily backups
317 <p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
318 4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
319 <p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
320 8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
321 <p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
322 16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
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335 <th align="left" valign="top"><h3>Additional support services</h3>
339 <td align="left" valign="top">
341 <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
342 Professional invoice printing and mailing. One low per-invoice
343 price includes everything: printing with your logo, envelope,
344 US first-class postage, and a perforated coupon and return envelope
347 <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
348 This add-on support service supports High Availability
349 configurations. It includes support for streaming replication,
350 hot standby and failover, as well as 24/7 proactive failover
353 <!-- atrocious support on reseller program
354 <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
355 This add-on support service includes discount access to the SureTax
356 service, providing a feed of up-to-date taxation data integrated
357 into Freeside for tax calculation.
360 <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month? <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
361 Access to the LNP (local number portability) database ensures
362 accurate rating when not charging a single flat per-minute rate for
363 all US calls. It also allows an actual determination of interstate
364 vs. intrastate revenue, potentially reducing taxes owen compared to
365 using the FCC safe harbor percentage.
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379 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
382 <td align="left" valign="top">
383 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
384 Half-day course for your sales and support representatives; time spent
385 as-needed with system administrators and bookkeeper/collections folks.<br>
387 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
388 Typical training sessions consist of a half-day course for your system
389 administrators, a half-day course for your bookkeeper/collections
390 folks, and a full day course (or two half-day courses) for your sales
391 and support representatives.<br>
393 <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
394 Typical training sessions consist of a day course for your system
395 administrators, a day course for your bookkeeper/collections folks,
396 and two full day courses for your sales and support representatives.
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409 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
412 <td align="left" valign="top">
413 <p>Customizations and extensions to the software can be quoted on an
414 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
422 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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